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Voice of Customer Data Analytics Manager (Remote)

Hartford, Connecticut

Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

Job Description Summary

Are you naturally curious when looking at data? Do you have a high attention to detail and love to get your hands dirty creating and managing data? Would you like to do this while working at home? If so, the Enterprise Customer Experience team at Travelers is looking for a Voice of Customer Data Analytics Manager to join the team. This is an exciting new opportunity where you will become an expert on Customer Experience data within the Enterprise Customer Experience team. You will oversee the creation of surveys, survey data, perform quality control checks to ensure data is created and stored accurately, and partner with other members of the Customer Experience team to ensure the Voice of Customer data is being leveraged correctly. This ideal candidate would be someone who is analytical and has a high attention to detail. This position can be remote or located in one of the many Travelers offices.

Primary Job Duties & Responsibilities

  • Builds new survey listening posts within the Qualtrics system and creates robust data visualization dashboards.
  • Independently develops and enhances analytic reports, scorecards and dashboards.
  • Develops a thorough understanding of all data contained in multiple systems across Ops, Customer, and Digital.
  • Builds and operationalizes data solutions, correct problems, prepare data for analytics, and recommend data cleansing/quality solutions.
  • Collaborate within and across teams to support delivery and educate end users on data products/analytic environment.
  • Perform data and analysis, assessment and resolution for defects and incidents of moderate complexity and correct as appropriate.

Minimum Qualifications

  • Bachelor's degree or equivalent training with data tools, techniques, and manipulation.
  • Four years of data engineering or equivalent experience.

Education, Work Experience, & Knowledge

  • Bachelor's Degree in STEM related field or equivalent
  • Six years of related experience
  • Proficient use of tools, techniques, and manipulation, programming languages, and an understanding of data practices relative to Voice of Customer. Examples: Excel, SQL, Python, etc.

Job Specific Technical Skills & Competencies

  • The ability to deliver work at a steady, predictable pace to achieve commitments, decompose work assignments into small batch releases,and contribute to tradeoff and negotiation discussions.
  • Proven problem solving skills including debugging skills, allowing you to determine source of issues in unfamiliar code or systems and the ability to recognize and solve repetitive problems.
  • Strong verbal and written communication skills with the ability to interact with team members and business partners.
  • Leadership - Intermediate leadership skills with a proven track record of self-motivation in identifying personal growth opportunities.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 


If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.


Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.


About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.