Trav Banner

Insurance Operations Associate

London (Greater) (GB)

Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings


Job Description Summary

We are currently recruiting for a Insurance Operations Associate to join our team based in London. You will be supporting the wider underwriting teams in the execution of their Business Plans by providing efficient operational support. Creating and maintaining documented procedures and adhering to these. Producing and completing operational, regulatory and housekeeping reports, Providing business systems support and contributing to the development of core business systems, Ensuring accurate and timely servicing and supports the debiting of accounts. Assisting credit control with premium collection issues as required. In this role you will support the completion of all operational tasks to deliver a high level of support to Underwriters and other areas of the business.

On a day to day basis you will; 

  • Complete Front Sheets in preparation for Risk Entry and preparation of Null Decs in advance of offshore entry. 

  • Assist with the completion of reports for GAAP, RDS, Pre Integrity and Housekeeping, LEMP meetings, BRP meetings. The report need to adhere to statutory and regulatory internal and external reporting deadlines. 

  • Work towards dummy and actual month end close and aggregate 'Roll Up,' ensuring all signings and aggregate entries are completed. Any issues should be referred to a manager. 

  • Responsible for ECOPY and external inbox management and triage. 

  • Support the delivery of training to the Offshore team and support the completion of any updates required for the Standard Operating Procedures. Respond to queries from offshore operations in a timely fashion. 

  • Produce Debit and Credit Notes, Schedules and Insurance Documents. 

  • Process endorsements in Underwriting System and Aggregate management System. 

  • You will need to achieve or exceed agreed timeliness and accuracy service level agreements within the Syndicate as outlined within the European Operation's Service Agreement document. 

  • As an employee you are expected to act in an ethical manner at all times. You will ensure you understand all compliance and regulatory requirements for your role by completing all necessary training and certifications. 

  • As an employee we expect your actions and outcomes will at all times meet local regulatory and supervisory approaches to ensure fair treatment of our customers. You will ensure you keep adequate records of all transactions undertaken with customers, brokers and all other parties.

You will need;

  • Experience in field related to position would be advantageous.

  • Strong excel skills (Formulas, pivot tables)

We aim to offer an inclusive and flexible approach to how and when you work, as well as good work-life benefits. We are happy to discuss all types of flexible working with you, when you join us for your interview. While we may not be able to accommodate exactly what you want, we are always open to having the conversation.

Be Committed, Be Connected, Be Creative and Be Energised, these are the values we are passionate about at Travelers Europe. Understanding and embracing our values will shape your success and contribute to making this a great place to work.

Minimum Qualifications

  • You will have been educated to GCSE level standard or equivalent.

Education, Work Experience, & Knowledge

  • Preferably you will have previous experience in the insurance industry and be studying towards your Certificate CII.

Job Specific Technical Skills & Competencies

  • You are detail focused and able to maintain a high degree of accuracy in your work.
  • You should have sufficient knowledge and skill to be able to use computers and be comfortable working with a range of applications.
  • You will likely be highly motivated and can work independently but are also comfortable working in a team environment.
  • You should have a good degree of numeracy to be able to understand and work with numbers.

Environmental / Work Schedules / Other

  • Each individual has responsibility for:
  • Acting in accordance with Travelers Companies' Code of Business Conduct and Ethics, Business Excellence Policy and all HR policies and procedures
  • Delivering high quality service to brokers and customers in line with our service standards
  • Complying with all legal, insurance, regulatory, Lloyd's and Sarbannes Oxley rules and guidelines
  • Acting at all time in compliance with the Treating Customers Fairly outcomes
  • Working as a team with colleagues within the Company and the Enterprise
  • Developing strong relationships with our key supporting brokers and customers and all other key external stakeholders
  • Adhering to the Company's policies and procedures
  • Keeping adequate records of all transactions undertaken with brokers, customer and all other parties
  • Continually looking for improvement both from a personal and business perspective

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.