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End-User Computing Engineer

Hartford, Connecticut

Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings


Job Description Summary

Travelers has an exciting opportunity for an experienced End-user Computing Engineer to join its Infrastructure & Cloud Services team to help continue the evolution of Digital Workspace experiences at Travelers. You will work with a dynamic and highly productive team that focuses on ensuring that our technology provides great user experiences.

Demonstrates a comprehensive understanding of the activities performed related to engineering support, installation and operations of infrastructure technologies. Plans at a strategic level and manages the effective use of technology resources for assigned projects and functions. Develops and implements appropriate solutions that may involve multiple platforms, databases, software/hardware technologies and tools. Facilitates and participates in the design and development of complex workplace platforms.

Travelers offers a hybrid work location model that is designed to support flexibility.

Primary Job Duties & Responsibilities

  • Work with our vendors and team to select and acquire our new laptops and peripherals
  • Keep the devices up to date leveraging enterprise grade software deployment tools
  • Work to solve problems with hardware or the software running on the hardware
  • Research and create solutions to leverage technologies that are new to Travelers and deploy them to the fleet.  
  • Plan and coordinate platform upgrades and change management
  • Participate in multiple aspects of delivery lifecycle which includes technical design, implementation, documentation, testing, deployment and support of Unified Communication technologies
  • Leverages infrastructure technology to develop and/or redesign technology solutions.
  • Builds, leverages, and maintains effective partnerships across technical and business community.
  • Seen as a technical expert within service delivery organization (SDO) and consults across SDOs.
  • Other duties as assigned.

Minimum Qualifications

  • A bachelor's degree in Computer Science or a related field, or its equivalent in work experience, plus five years of experience in Technology required;
  • Alternatively, a Master's degree in CS or a related field and three years of work experience in Technology

Education, Work Experience, & Knowledge

  • Seven years of experience in Technology preferred.
  • Two years of experience as a technical lead preferred.
  • Advanced knowledge of infrastructure technologies such as Network, Database, Server, Storage etc. preferred.

Job Specific Technical Skills & Competencies

  • Ability to work with and manage hardware vendor relationships
  • Deep understanding of end user hardware and peripherals and how they work together
  • Deep understanding of the Windows 10 OS and of hardware driver installation, configuration, and maintenance on the operating system.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.