Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description SummaryThe Employee Services Unit (ESU) is a global inbound contact and transaction processing center that handles general HR questions within the five centers of excellence: Benefits, Contact Center, Leave of Absence, Payroll, Staffing Operations, and Talent Management Administration (TMA) supporting US, Canada, UK, and Ireland.
As a Specialist on the Leave of Absence team, you will coordinate the administration of employee benefit programs, specifically Leave of Absence (LOA) programs.
Advise employees on eligibility, provisions, and other matters related to LOA.
Consult with and advise employees on eligibility, provisions, and other matters related to Leave of Absence (LOA).
Respond to cases forwarded by the Employee Services Unit call center. Respond to employees and/or managers regarding their cases via email or phone.
Maintain benefits records and documents.
Maintain and operates various benefit plan systems.
May perform leave and pay related calculations.
Assist in the preparation of employee eligibility and determination notices ensuring they meet all federal and state compliance requirements.
Complete other LOA related tasks as needed.
Provide support to LOA managers and other team members.
- Perform other job-related duties as assigned.
- High school degree or equivalent required.
Preferred Qualifications - Education, Work Experience, and Knowledge
Bachelor's and/or associate degree or equivalent preferred.
1+ years of human resources experience preferred.
Preferred Qualifications - Job Specific Technical Skills and Competencies
Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills.
Excel, Word and related software package skills is preferred.
Strong attention to detail.
Strong analytical and organizational skills.
Thoroughly analyzes information and makes timely, practical decisions and recommendations.
Ability to understand payroll calculations.
Works well in a team environment--establishes and maintains effective work relationships.
Highly ethical and can maintain confidentiality.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.