This position is with Rockville Risk Management, a third party administration arm of The RiverStone Group and is responsible for managing cyber and data breach claims. Within the role, the Cyber Claims Analyst will investigate cyber and data breach incidents, determine the cause of the event and work with key stakeholders to effectively manage the situation. As a customer-facing position, the position is hugely focused on delivering high-quality quality claims adjusting service consistent with established claims management standards.

Essential Functions

• Directly handles and/or assists in monitoring, reviewing, and coordinating the activities involving cyber and data breach claims, including analysis of coverage issues, establishment of adequate reserves, and the resolution and closure of claims.
• Ensures proper file setup, reserving, general handling and application of company procedure.
• Participates in developing claims handling strategy, including vendor selection and coordination, litigation strategy and budgets, and expense control.
• Records specific claims information and reports as appropriate to a manager relative to pertinent financial and general statistical records.
• Maintains diary control, investigates, analyzes, and reports to ensure maintenance of proper reserves to reflect the company’s exposure and reports to key stakeholders
• Handles large volume of diverse and dynamic cyber claims effectively.
• Empowered to make decisions within job description and authority.  Seeks guidance where appropriate.
• Develops creative ideas and solutions to real time business problems and /or business opportunities; Takes reasonable, calculated risks even if failure is possible.
• Seeks continuous development by identifying areas for growth improvement and works with continuous improvement team to implement process and technical improvements
• Empowers self and teammates to continuously improve Rockville’s business processes/systems and develops and escalates ideas and solutions.
• Understands Key Performance Indicators and manages towards those priorities. 
• Consistently delivers superior customer service to both internal and external business partners.
• Performs special projects and assignments related to area of authority as necessary.
• Maintains confidentiality.
• Establishes and maintains professional relationships.
• Assists in Due Diligence inquiries as assigned.
• Travels as required.
• Obtains and maintains claims adjuster licenses in those states requiring them.

Required Skills

• Strong analytical, interpersonal and communications skills, written and verbal, required.
• Capable of working independently and meeting assigned deadlines.
• Customer service oriented with the ability for developing long lasting relationships with internal and external business partners.

Organizational

• Demonstrates alignment with Rockville’s Commitments.
• Prioritizes and organizes work in self-directed manner.
• Attains and maintains knowledge of assigned department.
• Performs other duties as required, including supporting and coordinating with other department colleagues.

Related Functions: Serves on Companywide committees and projects as assigned.

Experience: Minimum of 3-5 years’ experience in claims or related field.

Required Education: Four-year college degree or equivalent work experience.

Travel: As required, based upon business needs.

Work Environment / Physical Demands: This position operates in a professional cubicle based collaborative environment and must have the ability to timely produce thorough, accurate work with many competing demands, deadlines, and distractions. The position uses standard equipment such as phones, computers, copiers/printers and filing cabinets. Noise level is moderate. While this is a largely sedentary role, the employee is regularly required to talk or hear; stand; walk; bend; use hands to handle or feel; and reach with hands and arms. On occasion the individual must be able to lift and transport boxes weighing up to 30 pounds. 

Other Duties (Disclaimer Statement): Rockville retains the right to change or assign other duties to this position as needed, OR Other duties or responsibilities may change or be assigned as needed.

Core Competencies

Ethics and Values: Adheres to an appropriate( for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches.

Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Negotiating: Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.

Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at the first answers.

Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Written Communications: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.