Commercial Lines Representative, Inside Support
With over $750M in written premium, TWFG is one of the largest and fastest growing P&C firms in the United States. If you are an experienced insurance professional with an appetite for success, we invite you to consider taking your career to the next level by working with us.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Establish and maintain relationships with branch agents and General Agencies.
- Provide on the job training for new agencies as they gain access to new products and markets.
- Handle and respond to incoming requests via our ticketing system, inbound calls, and email. Complete all tasks within designated service level timeframes.
- Guide complaint resolutions and achieve excellence in agent and customer satisfaction.
- Re-shop business where appropriate and proactively uncover opportunities to increase new business.
- Provide proper documentation on all cases worked, including but not limited to new quotes, endorsements, renewals, and billing issues.
- Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.
- Stay current on carriers, industry, products, pricing, updates and changes.
- Perform other duties and special projects as assigned.
- Minimum of 3 years of Commercial Lines experience.
- Must have a current, active General Lines Agent License.
- Experience working in an agency management system and quoting in online carrier systems or quoting on carrier websites.
- Detail oriented with ability to multi-task.
- Customer service minded with strong communication skills (both verbal and written).
- Experience with quoting, binding new business and servicing policies.
- A team player with working knowledge of independent agency operations and strong customer service background.
The TWFG family is committed to taking care of our customers, our communities, our agents, and all of our branches nationwide. If you are interested in joining the next generation of insurance professionals, you found the right place!
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