PURPOSE OF THE JOB
The purpose of this job is to identify and quantify policyholders' hazards, controls, and management as it relates to Workers' Compensation, Commercial Property, and/or Liability risks and communicate information internally. This position exists to develop risk identification and quantification approaches for the organizations' book of business, while mitigating risks for policyholders in a manner that establishes positive relationships with customers and improves the results of the assigned book of business.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Partners with internal stakeholders to sustain claims and underwriting initiatives and grow a profitable book of business.
- Maintains, identifies, and quantifies risks for a book of business which may include Workers' Compensation, Commercial Property, and/or Liability.
- Schedules company surveys and account service plans within the standard operating procedure.
- Mitigates risk by initiating and implementing corrective action recommendations and to service plans.
- Collaborates with underwriting and claims teams to develop, draft and present large account service proposals.
- Performs accident investigations as needed in support of claims and underwriting.
Delivers risk management services to customers to mitigate risk, identify exposures and/or mitigate claim costs.
- Identifies key risks and mitigating factors such workflow, values, legal, ownership structure, professional reputation, customer base or industry segments including assessing business operations risks and analyzing business or company financial data.
- Recommends methods to control or reduce risk based on assessment to customer base.
- Documents and ensures communication of key risks with the preparation of financial documents, reports or data modeling.
Acts as Subject Matter Expert (SME) to retain, augment industry knowledge and regulations surrounding risk management assignments.
- Provides training for clients on risk identification, quantification and control including Management and Supervisor Training.
- Conducts safety training for company employees and co-workers to mitigate risks.
- Consults with clients to answer queries on subjects such as exposure, market scenarios or values-at-risk calculations to educate clients on the varied topics regarding risk management.
- Confers financial literature to ensure use of the latest models or statistical techniques to provide cutting-edge services to companies. Stays up to date with industry knowledge and regulations.
This role does not have supervisory responsibilities.
EDUCATION AND EXPERIENCE
Bachelor's degree from four-year college or university with a major or emphasis in Business Administration, Management, Risk Management, or related field; or equivalent combination of education and experience required. Minimum 5 years of related experience in Risk Management or related field required.
Specific Requirements: Minimum 3 years of experience completing property surveys required. Minimum 3 years of experience assessing liability risks including premises liability, contractual liability, products liability, and/or completed operations required.
CERTIFICATES, LICENSES, REGISTRATIONS
Certified Product Safety Specialist (CPSS), Certified Fire Protection Specialist (CFPS)Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), CPE, Chartered Property Casualty Underwriter (CPCU) or other Master's Level designation preferred. In absence of Master's level designation, Associate in Risk Management (ARM), Associate in Loss Control Management (ALCM), or Bachelor's level designation required. Valid, current driver's license is required.
KNOWLEDGE AND SKILLS
Superior working knowledge of risk management policies, processes, and methodologies. Insurance industry acumen, required. Knowledge or training on commercial package. Ability to provide COPE (construction, occupancy, protection, and exposure) information for property exposures. Excellent verbal communication skills. Superior organizational and time management skills. Intermediate to advanced level consulting and understanding of advanced risk management concepts. Advanced Microsoft Office Suite: Outlook, Word, Excel, PowerPoint as well as agility to learn enterprise resource planning (ERP) software applications. Ability to read, analyze, and interpret technical information including codes and regulations. Technical aptitude, detail oriented. Superior communication skills - both written and verbal. Ability to quickly establish credibility and rapport with all others. Experience working in a collaborative environment. Critical thinking and influencing skills that effectively drive business needs. Negotiating change to achieve optimal outcomes. Ability to give and receive coaching and feedback.
Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear. Requires minimal to moderate level of car travel.
This position operates in an office environment and requires the frequent use of a computer, telephone, copier and other standard office equipment. Required to travel within a set territory to each insureds' office location when necessary.