Product Design Lead, Enterprise Experience
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT onIDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
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Advance your career at Liberty Mutual Insurance- A Fortune 100 Company.
We are an enterprise focused team that seeks to empower the employees who deliver our customers peace of mind every day. Our passion is for placing the employee at the center of everything we do by designing innovative and usable employee-facing technologies. We are transforming a 50,000+ person global enterprise experience by listening to, identifying, and understanding opportunities that are most important to our employees so that their careers, work-life balance, and customers, can flourish.
ABOUT THE ROLE:
We're looking for a Product Design Lead with experience in global experience design to join the Enterprise Experience team. The Enterprise Experience team is responsible for building exceptional digital experiences across our 50,000+ global employee base in partnership with Technology, HR, Talent, Operations, Finance, and Legal organizations. You will actively participate with development and implementation of a strategy and new impactful program to enable and mature global employee experiences for our Enterprise Technology Organization. You will be a thought leader, inspiring others with user and product design insights to improve employee satisfaction and productivity.
User experience strategy You will be a thought leader for global and domestic user-centered design solutions that emphasize ease of use, employ best-in-class interaction designs, and enhance the employee experience. You will work with product owners to identify top global experiences for our Enterprise Technology Organization that would benefit from UX strategy and engagement, form relationships across teams, and collaborate to inspire new user-centric experience visions and roadmaps. You will build product/experience roadmaps, personas/customer journeys, wireframes, flow diagrams, prototypes, sitemaps, and more to build common expectations and strategy with our partners.
User research You will identify global user experience research needs, evangelize each opportunity with product owners, and integrate them into product roadmaps. You will consider how to inspire our business and IT partners to develop and release training programs that equip product owners with essential user research planning skillsets. You will always advocate for the user, translating research findings into usable designs, ensuring what we deliver keeps their needs in mind. You will mentor and provide feedback to team members who are interested in growing stronger user research skills.
Collaboration You will be involved with the whole product experience lifecycle, from problem identification, to ideation, through implementation of strategy and design updates. As such, you will work with multiple functions, including product owners, developers, stakeholders, and other UXers. You will constantly seek and share feedback.
Visual design You will ensure that the look and feel, layout, and interaction details of your work meet the customer's needs and deliver against business objectives. While this role does not require strong UI skills, the ideal candidate will be able to collaborate and communicate effectively with team members that create UI designs so that design decisions can be guided efficiently by data and user insights. You will assist our domestic and global partners in translating research findings into meaningful IT strategy, business process, and product/experience recommendations.
- Bachelor's degree and 8+ years of professional experience, including a strong background in UX strategy with a high bar for quality and an impeccable attention to detail.
- Self-starter with the ability to work independently, prioritize and get things done
- Can work through ambiguity and knows how to acquire information independently, work independently, and in a team environment
- Demonstrated ability to influence product decisions
- Strong organization and analytic thinking skills, with ability to translate technically complex content into user scenarios, flows and diagrams. Proven track record of collaborating effectively with cross-functional teams.
- A deep understanding of the pillars of design systems, including principles, components, and patterns as both a design system consumer and design system contributor.
- Demonstrated experience in UX strategy, design, prototyping, user research, and/or experiment design.
- Fluent in UX methodologies such as Agile, Design Thinking, and Lean UX.
- Ability to make smart, strategic, and user-centered design decisions, while also being open to iterating continuously as needs, trends, and requirements change.
Portfolio with case studies of relevant UX/UI projects.