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Help Desk/QA Analyst

Employer
Florida Peninsula Insurance Company
Location
Boca Raton, Florida Corporate Office
Salary
Depends on experience
Closing date
Nov 18, 2021

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Job Details

Position Summary:

The position is responsible for the level one support for basic to medium complexity issues including troubleshooting and resolution.  In addition, the position is responsible for documenting test plans, performing testing and documenting test results for all internally developed and vendor supplied software products for FPI.

Essential Functions:

  • Monitors the tier one service desk queue in JIRA as assigned.
  • Performs basic troubleshooting and resolves issues of basic to medium complexity. 
  • Determines when to create a linked issue to escalate to tier two support and/or escalate to a vendor for assistance.
  • Monitors the status of open issues and performs routine follow-up until issue is resolved.
  • Documents issues with internal comments that include findings and resolution.  Updates customer comments with comments appropriate for user community when the ticket closes, when additional information is required, or to provide the user an update as part of routine follow-up.
  • Develops test plans, executes test scripts and testing methods for all deployed applications.
  • Documents test results for both passed and failed items.  Includes proper supporting documentation to illustrate test results. 
  • Rejects JIRA issues, or opens new JIRA issues to address non-conformities with clear description and supporting documentation. 

Required Education and Experience:

  • Bachelor’s degree in Business, Computer Science, MIS, Mathematics or related field or a combination of education and relevant work experience
  • 2 years’ prior experience in the homeowner’s insurance industry preferred.
  • Excellent computer skills with experience using MS Office (Word, Excel, PowerPoint), MS SQL, Visio
  • Must possess the ability to troubleshoot and apply logic to solve business problems and a willingness to dig into the details to ensure the appropriate approach and best use of company resources.
  • Must have excellent organizational skills and the ability to prioritize and manage multiple projects and assignments.
  • Must have excellent verbal and written communication skills
  • Must have excellent presentation skills

Florida Peninsula Insurance Company is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Company

Florida Peninsula Insurance Company is one of the top homeowner’s insurance carriers in Florida, with Corporate Headquarters based in Boca Raton, Florida. We currently have more than 200,000 policies in force with more than 800 Million dollars in revenue. One of our most important commitments is managing our financial stability in spite of the challenges of the Florida homeowner’s insurance market.  The FPI Family of Companies includes Florida Peninsula Insurance, Edison Insurance, Florida Peninsula Claim Services, and The Windward Insurance Agency. 

At FPI, our team members are the heart of our company, and we actively appreciate, recognize, and reward them for their efforts. We offer competitive salaries, an outstanding benefits package, and career development. Depending on the role, many positions offer flexible work arrangements including remote, hybrid, and onsite. This is a casual, family-oriented work environment with a long-term focus on shared success. 

Our Mission is to be the insurer Floridians choose to protect their homes by providing an exceptional customer experience.  We are committed to; A customer-focused and collaborative culture, Continuous innovation, Engaged team members with diverse perspectives, Long-term financial stability, Service to our communities, and Integrity and transparency in all we do. 

We are growing, innovating, and creating a great place to work. 

Florida Peninsula Insurance Company is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Company info
Website
Telephone
561-994-8366
Location
903 NW 65th Street
Suite 200
Boca Raton
Florida
33487
US

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