Auto Claims- Direct Repair Network Administrator (Remote)

Location
85224, Chandler
Salary
Competitive
Posted
Oct 06, 2021
Closes
Dec 05, 2021
Ref
92857083#GIJ--Allstate.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

The Support Function is responsible for assisting claims professionals or a Field office by performing analysis or activities related to customer satisfaction, loss, and expense management, or other claim activity. Support may include clerical data entry, processing claims, medical, and witness report requests, filing paper documents, processing claims payments, and performing word processing. Support also may include obtaining first notice of loss reports from claimant/agent via telephone/fax/mail/internet. Auto claims involve the evaluation and resolution of physical damages to vehicles.

Under general supervision, this job is responsible for monitoring the activities of area Good Hands Repair Network (GHRN) shops, responding to customer or shop questions, providing status, managing and resolving moderately complex customer and shop issues, and collaborating with leadership to identify and maximize production ensuring favorably impact loss adjustment expenses. This individual can negotiate pricing for parts & repairs, determine appropriate shop location to do work, and make recommendations and/or decisions to ensure quality control is met. The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention in all dealings and communications with both internal and external contacts. The individual is capable of working independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities

Customer Service
Makes and maintains a connection with the customer by understanding and meeting their needs and resolving their issues; serves the customer with empathy; and follows up to ensure that customer needs have been met
Researches and responds to moderately complex customer communications, concerns, conflicts or issues
Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments
Review, analyze and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims
May assist shops with researching, negotiating or ordering parts
File Documentation and Reporting
Summarizes documents and enters into claim system notes
Documents a claim file with notes, evaluations and decision making process
File Review/Quality Assurance
Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information and observations to management
Other Projects and Responsibilities
May participate in one or more moderately complex special assignments
May serve as a committee team lead for smaller projects or as a committee team member on medium projects
Researches, recommends and explains alternative parts in a basic and occasionally moderately complex claim

Knowledge/Skills/Abilities/Experience

Bachelors degree in related field preferred or equivalent experience
Ability to interact effectively with internal or external customers and act with empathy
Applies general knowledge of insurance policy, coverage, and regulation
Applies general knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
Applies general industry knowledge to discipline practices, including best practices, to support the business unit
Applies general knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
Applies general knowledge of standardized problem solving and preparation of basic reports for analysis
Applies general ability to leverage learned technical skills in support of team objectives
Applies general negotiation and/or arbitration skills
Applies general conflict management and problem resolution skills in managing internal and external customer relationships
Ability to investigate, evaluate and settle moderately complex claims
Provides individual decision making within authority limits
Has and maintains all appropriate licenses and registrations for the role per state requirements

*The candidate must reside in one of the following states: AZ,CO,NV,ID,UT,OR,or WA.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click here for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click here for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the EEO is the Law poster click here. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

To view the FMLA poster, click here. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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