Principal Software Engineer
We deliver our customers peace of mind every day by helping them protect what they value most. Our passion for placing the customer at the center of everything we do is driving a transformational shift at Liberty Mutual. Operating as a tech startup within a Fortune 100 company, we are leading a digital disruption that will redefine how people experience insurance and protect what matters most.
What you may enjoy about this job:
The Cloud Contact Center team is building new features and capabilities to create a software defined contact center with a focus on digital experiences and moreefficient communication channels. This team is responsible for finding ways to create self-service capabilities within the telephony system, that will allow customers to find solutions faster. Recent examples of work include emailing policy documents to customers using a chatbot and providing SMS offering to make policy changes online.
We are looking for a talented developer to join us in enhancing our products and capabilities. These are high visibility products that are growing every day as customers are becoming more familiar with and comfortable using digital channels to service their insurance products while on their device of choice.
By combining the latest architectures, tools, and technologies we enable and empower you to learn about, discover and replace components as you grow within the team.
What you'll be doing:
- Collaborating closely with a team of software engineers to deliver complex software solutions
- Working in an agile environment with business stakeholders, product owner, solutions engineer and other software engineers to review and refine stories and execute on them using excellent engineering practices
- Using your technical knowledge to analyze technical system problems and design and implement effective solutions
- Hands-on development and problem resolution, writingclean, maintainable code and performing peer code-reviews
- Embracing and modeling engineering excellence and best practices
- Contributing to the development and growth of the team
- Being curious and innovative using new tools and techniques
- Providing periodic off-hours production deployments and support
- Messaging application and API software development, design, and prototyping.
- Partnering with UI/UX to build the interface with focus on usability features, creating compelling user interfaces and experiences.
- Optimizing performance for the applications.
- Remaining up to date on the latest industry trends in the mobile and digital technologies
- Bachelor's Degree in a technical discipline, preferably Computer Science, Math, or Software Development.
- Knowledge of Computer Science fundamentals (problem solving, complexity analysis, object-oriented design, functional programming, etc.).
- Experience with one or more of the following: Node.js, AWS
- A strong desire to improve the customer experience.
- Enthusiasm and excitement to work on a team with great people!
- Demonstrated ability to mentor other software developers to maintain architectural vision and quality standards.
- Experience with Dynamo DB a plus.
Experience or knowledge of the following:
- Test Driven Development / TDD, Behavior Driven Development / BDD
- Functional Test Frameworks
- RESTful Web Service consumption and design.
- Exposure to Continuous Integration and Continuous Delivery concepts Bamboo and Jenkins
- Agile development methodologies (Scrum, XP)
- Extensive knowledge of IT concepts, strategies, methodologies, architectures, and technical standards
- Experience with layered system architectures and layered solutions; understanding of shared software concepts
- Extensive knowledge of a business function(s) and of business operations
- Excited about new and emerging technologies
- Negotiation, facilitation, and consensus building skills
- Strong analytical and problem-solving skills
- Strong oral and written communication skills; presentation skills
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT onIDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.