Skip to main content

This job has expired

Sr. Agency Service Analyst

Employer
Merchants Insurance Group
Location
Buffalo, New York
Salary
Competitive pay scale and outstanding company bonus
Closing date
Oct 26, 2021

View more

Category
Underwriting
Job Type
Full Time
Career Level
Entry Level

Job Details

Sr. Agency Service Analyst

Buffalo, NY 

Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast, and is looking for a Sr. Agency Service Analyst for our Personal Lines Underwriting team located in Buffalo, New York.  Merchants Insurance Group is proud to be named a “Fast Track” company for the 3rd year in a row by Buffalo’s Business First and has recently been named as one of Ward's top performing insurance companies in the United States.  Ward's is the provider of benchmarking and best practices for the insurance industry.  They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

The safety of our colleagues, both current and future, is Merchants Insurance Group’s highest priority. At this time, most of our colleagues are working remotely due to the current COVID-19 pandemic. The candidate selected for this position will be trained remotely and must be able to work from home in a designated work area until such time as it is determined that colleagues will return to the office.

The Sr. Agency Service Analyst will become part of a dedicated personal lines underwriting team focusing on providing support to Merchants Insurance Group’s agents, policyholders and internal colleagues regarding personal lines service questions.

 Essential Duties and Responsibilities include, but are not limited to:

  • Answers questions from Agents and resolves personal lines service issues.
  • Provides support to all internal and external users regarding the Personal Lines Gateway, including the Internet policy quote and issue functions.
  • Updates Policy renewal files.
  • Coordinates policyholder roadside assistance reimbursements.
  • Processes the Insurance Information Enforcement System (IIES) transactions for both personal and commercial lines.
  • Processes all assigned Personal Lines transactions in accordance with established company procedures and regulatory guidelines
  • Develops and maintains working relationships with key agency personnel.

 

  •  Qualifications & Skills:
  • High school diploma or equivalent work experience.
  • Prior experience in a Property & Casualty insurance environment.
  • Previous Operations, Agency or Customer Service experience is preferred.
  • Excellent communication and customer service skills.
  • Computer experience including Microsoft office experience.
  • ImageRight knowledge is a plus.

 Merchants Insurance Group Benefits:

  • Welcoming and positive work environment
  • Competitive pay scale
  • Generous paid time off package
  • Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
  • Outstanding company bonus programs
  • Tuition Reimbursement

And many more exciting company benefits!! Please visit our company website to apply online: www.merchantsgroup.com. EOE

Company

Since 1918, Merchants Insurance Group has been providing high-quality property and casualty insurance for businesses and individuals throughout the Northeast and North Central United States.

Rated “A-” by the A.M. Best company, Merchants Insurance Group is headquartered in Buffalo, New York and operates regional offices in Buffalo and Hauppauge, New York; Manchester, New Hampshire; and Mount Laurel, New Jersey.  Merchants Insurance Group is proud to be named a “Fast Track” company and Top Private Company for the 3rd year in a row by Buffalo’s Business First, a Super Regional Property/Casualty Insurer by the Insurance Journal and has recently been named as one of Ward's top 50 performing insurance companies in the United States for the second year in a row.  Ward's is the provider of benchmarking and best practices for the insurance industry.  They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

Merchants writes predominantly commercial insurance in market segments with identifiable risk characteristics, concentrating on artisan contractors, business owners and commercial automobile.

Our products are sold through a network of more than 1,000 independent insurance agents. We sell our products through independent agents because we believe they provide value to policyholders through their broad range of products and their insurance expertise.

Outstanding service, competitive rates, personalized attention and a large offering of products make Merchants Insurance Group unique.  Our focused, low-risk approach to property and casualty insurance has proven successful for almost 100 years.  All of our colleagues work to help our agents and protect our customers, gain their trust and earn their business…every day.

 

Company info
Website
Telephone
7168493161
Location
250 Main Street
Bufffalo
NY
14203
US

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert