Customer Service Coordinator - Owatonna, MN

Owatonna, Minnesota
Not Specified
Sep 14, 2021
Nov 13, 2021
Customer Service
Job Type
Not Specified
Career Level
Not Specified

As a Customer Service Coordinator you will work with a select group of sales representatives supporting and servicing Federated customers and prospects. By phone, you will answer questions, fulfill service requests, and identify, collect and research information to ensure a quality product is provided. We are looking for someone with exceptional customer service skills, polished and energetic phone skills, problem solving and prioritizing skills combined with a genuine desire to create an exceptional customer service experience for our clients.

No prior insurance experience is necessary - we provide an excellent 16 week training program, starting on October 18th. The training will take place in our Mankato office and your hours during training would be 7:30-4:00, Monday-Friday.

Additional Qualifications Needed:

  • Two-year degree or equivalent experience
  • Minimum of three years' customer service experience; prefer one year in a call center or inside sales environment
  • Strong computer skills with proficiency in Office programs and an ability to work in multiple applications
  • Ability to successfully complete the training program; including learning about Property & Casualty and Life/Disability insurance concepts and coverages
  • Self-motivated with a high degree of personal responsibility. Juggles multiple competing priorities and tasks.
  • Demonstrated problem-solving skills with attention to detail

Starting pay is $21.50 per hour.