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Auto Appraiser Coordinator

Buffalo, New York

Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings


Job Description Summary

Assign Auto Physical Damage claims to appropriate field appraisers and independents including Mendota and Legacy St Paul claims. Coordinate and monitor appraiser activities to ensure prompt inspections and maximization of appraisal resources. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration.

Travelers offers a hybrid work location model that is designed to support flexibility.

Primary Job Duties & Responsibilities

  • Assign Auto Physical Damage claims (CL and PL) to appropriate field appraisers and.
  • independents including Mendota and Legacy St Paul claims.
  • Proactively follow-up on pending appraisals for assignment, upload and/or status. Maintain.
  • contact with and track appraisers throughout the day. Coordinate activities i.e., scheduling,
  • alerting/assigning them to new assignments in a given territory etc. Balance daily workloads and.
  • shift resources as necessary to achieve optimal productivity.
  • Manage assignments within dedicated territories, including Independent Appraisers (IA). Ensure.
  • compliance with claim strategies.
  • Accurately input information into claim system.
  • Consistently provide superior customer service to internal and external customers.
  • Direct information in real-time to appropriate system or staff.
  • Identify opportunities to remap/realign territories to be more effective and communicate proposal.
  • to local leadership.
  • Document changes to assignments in file notes.

Minimum Qualifications

  • High School Diploma or GED with one year of work or customer service related experience OR Bachelor's Degree required.

Education, Work Experience, & Knowledge

  • Associates Degree or Bachelors Degree with 2 years of work and/or customer service related experience preferred.
  • Some claim experience preferred

Job Specific Technical Skills & Competencies

  • Strong communications skills Must have strong keyboard skills and PC experience in Windows environments, including Microsoft Word, Excel, e-mail, Web-enabled applications, and database software. COMPETENCIES:
  • 1. Strong customer focus.
  • 2. Strong communication and telephone skills. Must be able to communicate both orally and in
  • writing in a clear and concise manner.
  • 3. Demonstrated ability to establish and maintain cooperative and effective working relationships
  • with those contacted in the course of work.
  • 4. Solid organizational skills, with the ability to prioritize, problem solve, manage multiple
  • assignments and meet deadlines.
  • 5. Strong detail orientation.
  • 6. Ability to determine geographic locations, including map reading ability.
  • 7. Must be a self starter with ability to work well as part of a team and independently.
  • 8. Ability to negotiate and manage effectively with conflict.
  • 9. Flexibility and willingness to participate in a rotating shift to include day into early evening hours
  • with some weekend hours.
  • 10. Demonstrated sense of urgency.
  • 11. Demonstrated ability to analyze situations accurately and adopt an effective course of action.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.