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Claims Relationship Specialist

United Kingdom (GB)

Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

Job Description Summary

Here at Travelers we are currently looking for a Claims Relationship Specialist to join our team on a permanent basis. This brilliant opportunity will allow you to build upon your claims experience. As a Claims Relationship Specialist, you will be out and about speaking face to face and conference calling with our clients, so strong and confident communication is a key aspect of this role.

On a day to day basis you will be;

  • Securing new business and retaining existing business.
  • Helping to develop and deliver the UK Broker strategy to support Travelers Branch operations and growth targets.
  • Helping to input and develop a claims service strategy and claims propositions.
  • Recommending enhancements in process efficiency.
  • Monitor service performance; liaise with Underwriters, Claims and Risk Control to provide information on claims activity and trends and any servicing issues.
  • Work with Claims Business Line Managers, Underwriters and Business Development Managers in the acquisition and retention of profitable business.
  • Attend New Business Presentations to provide details of the Travelers claims service offering and establish the best claims handling solution.
  • Works with and supports other Claim relationship managers where appropriate to ensure claim value proposition is consistent across Travelers Europe.
  • Represents claims in internal and external meetings with Customers as required and takes accountability to commit the Claims Department to an agreed approach which meets the Customers needs.

This role will require travel over the UK and Dublin to meet with clients, so flexibility in your schedule will be required when requested.

You'll have;

As well as being a strong communicator, we are looking for a quick thinking and solution driven candidate that has the client front and centre of what they do. Experience of managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures, is essential to this role.

  • Thorough technical claims expertise in one or preferably more classes of business (motor, property, and casualty).
  • Experienced team player with positive attitude and effective engagement skills equally adept at working on own and within a team.
  • Experience of external presentations and pitches desirable.
  • Solid business acumen and ability to understand; numbers, operational metrics and business performance.

We aim to offer an inclusive and flexible approach to how and when you work, as well as good work-life benefits. We are happy to discuss all types of flexible working with you, when you join us for your interview. While we may not be able to accommodate exactly what you want, we are always open to having the conversation.

Minimum Qualifications

  • Experience managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures as required.

Education, Work Experience, & Knowledge

  • Thorough technical claims expertise in one or preferably more classes of business (motor, property, and casualty).
  • Experienced team player with positive attitude and effective engagement skills equally adept at working on own and within a team.
  • Experience of external presentations and pitches desirable.
  • Solid business acumen and ability to understand; numbers, operational metrics and business performance.

Licensing or Certificates

  • ACII qualified and / or relevant degree preferable.

Job Specific Technical Skills & Competencies

  • Advanced communication skills
  • Intermediate business perspective
  • Intermediate ability to build collaborative relationships internally and externally
  • Intermediate openness to influence, flexibility
  • Advanced credibility
  • Advanced relationship management skills
  • Advanced Customer focus skills
  • Willingness to Travel

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 


If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.


Travelers reserves the right to fill this position at a level above or below the level included in this posting.


About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.