Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description SummaryProvides expert operational and business test support for computer systems used internally and externally. Responsible for the development and implementation of the system test plan(s) adhering to established procedures. Manages the effective use of resources to implement assigned projects. Understands the escalation process for approval of the test plan/calendar and for communicating testing discrepancies. Assist team members as needed.
The position will have primary responsibilities of providing expert business test support including automation of scripts, intake oversight and following Agile methodologies for Underwriting Rules. With potential opportunity of shadowing rule author.
This position may be based 100% remotely or in one of our offices.
Primary Job Duties & Responsibilities
Understand Project Management fundamentals.
Gain business knowledge across line of businesses.
Develop and implement project Quality Assurance Plans.
Train and mentor on QA processes.
Lead process improvement initiatives.
Partnering closely with the Rules Architects/Analysts
Interpreting and analyzing Rules requirements as provided by the business
Estimating work effort related to testing, development and implementation of test suite including automation.
Triage management of defects and intake tool, and root cause analysis skills.
Ensuring customer satisfaction through professional communication, follow-up, and responsiveness to issues.
Actively seeks opportunities to expand analytical and business knowledge.
Develop leadership skills while learning how work assignments address business issues.
Provide guidance and mentorship to lower level technical employees.
Two years of Technology or Business Testing experience required.
High school diploma or equivalent required.
Education, Work Experience, & Knowledge
Bachelors Degree in Technology or a related field preferred.
Four years of Technology, Business Testing, or Quality Assurance experience preferred.
- Experience & exposure to any of these area plus: MongoDB, SharePoint online, power apps and advanced Excel knowledge.
Job Specific Technical Skills & Competencies
Demonstrates expert knowledge of business applications and processes.
Has an expert knowledge of the systems interfaces with the business operations work-flow, and a solid understanding of the corporate and departmental information system strategies.
Proficient in the use of workstation applications related to the testing function.
Experience and Exposure to any of these are a plus: MongoDB, SharePoint online, power apps and advanced excel knowledge
Where appropriate maintains a thorough knowledge of business trends.
Business Knowledge & Partnership:
Works effectively to communicate with the immediate team, systems staff, other business units, service offices, agents, and customers, through a collaborative style.
Demonstrates ability to adjust priorities based on changing situations.
Able to handle several priority projects at once
Problem Solving & Decision Making:
Demonstrates advanced ability to evaluate test results and resolve input problems.
Communicates test results to applicable ISD units in a clear and comprehensive manner to aid in resolution.
Recognizes and analyzes problems with average complexity.
Considers a variety of alternatives to arrive at a timely, practical solution.
Builds relationships with peers to achieve objectives.
Balances team and individual responsibilities.
Exhibits objectivity and openness to others' views.
Gives and welcomes feedback.
Puts success of team above own interest
Designs and tests systems, and/or system changes to insure system efficiency, integrity, productivity, and maintainability.
Communicates with business units when appropriate, utilizing advanced written or oral skills in order to maintain system and/or product credibility.
Planning and Project Management:
Able to coordinate testing activities with other teams within ISD and business unit.
Has latitude for setting priorities and making decisions by using the general guidelines established by management.
Provides management with necessary time reporting information as required.
Completes multiple tasks in time allocated.
Designs and tests systems and/or system changes accurately to maintain and/or reduce operating costs for the company.
Analyzes business trends, when appropriate, to enable the company to operate in a cost effective manner.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.