Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Job Description SummaryUnder close supervision, the Inside Sales Consultant provides support and serves as point of referral for the Inside Sales organization. This position does not manage others.
Travelers offers a hybrid work location model that is designed to support flexibility.
Primary Job Duties & Responsibilities
Inside Sales Support:
- Inside Sales Consultant provides support and serves as point of referral.
- May assist in using Travelers tools to gather data (i.e. run reports, code clean up, agency set up).
- Assists in the preparation of presentations to agencies.
- Develops and maintains positive working relationships and proactively contacts internal and external customers to ensure satisfaction.
- Provides follow-up to customer service requests. Elevates unresolved matters to ensure timely resolution.
- Applies process of appointing new agents that meet production expectations of new business at Travelers.
- May assist in logistics coordination, material preparation and facilitation of training sessions or workshop.
- Learns Travelers sales administration processes and how to apply to agency situations.
- Gathers info for field on Travelers products, pricing and appetite.
- Learns criteria for appointing new agents and may schedule appointments with new and existing agencies.
- Attends Agency Tools, Development and CSR workshops and schedules required follow up meetings for attendees.
- Follows-up with Agents who attend Agency Development workshops and work with Inside Sales Execs on next steps in the process of appointing new agents.
- Learns Personal Insurance terminology, products, pricing and appetite.
- Learns details of Travelers' Marketing programs.
- May assist in the preparation of presentation material for Agencies.
- Assists Agents upon direction from Inside Sales with systems issues, knowing when to involve trainer. Ensures that Agency staffs are fully trained (products, automation for quoting and HQ in total).
- High School diploma required.
Education, Work Experience, & Knowledge
- 1 year experience in Administration, Sales or Personal Insurance experience preferred.
- Bachelors Degree preferred.
Job Specific Technical Skills & Competencies
- Introductory knowledge of agency diagnostics: (Ability to accurately assess agency operations and provide strategic sales and marketing insight).
- Basic ability to Influence the Sale: ability to convince current and prospective agents to represent and promote Travelers products and services.
- Ability to communicate effectively with agents.
- Introductory ability to deliver results on assigned projects/assignments.
- Intermediate relationship management skills.
- Intermediate communication skills.
- Basic ability to adapt to change
- .Ability to demonstrate resilience
- .Demonstrates basic problem solving skills and ability to exercise
- decisive judgment
- .Demonstrates integrity
- .Intermediate technical savvy: Knowledge and or ability to learn new systems, applications and programs quickly and then to be able to explain to others.
- Basic skill of Driving for results: Self-assured, responds confidently to objections, and does not give up easily.
- Basic knowledge of Microsoft office products , particularly Excel, Word, and PowerPoint.
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.