Claims Service Representative

2 available positions

Buffalo, NY

Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast, and is looking for two Claims Service Representatives for our Central Claims team to join our Corporate Headquarters located in Buffalo, New York.  Merchants Insurance Group is proud to be named a “Fast Track” company for the 2^nd year in a row by Buffalo’s Business First and has recently been named as one of Ward's top performing insurance companies in the United States.  Ward's is the provider of benchmarking and best practices for the insurance industry.  They analyze staff levels, compensation, business practices and expenses for all areas of company operations.

The safety of our colleagues, both current and future, is Merchants Insurance Group’s highest priority. At this time, most of our colleagues are working remotely due to the current COVID-19 pandemic. The candidate selected for this position will be trained in our Corporate Headquarters located at 250 Main Street, Buffalo, NY.  Upon completion of the required training this position will then work from home until such time as it is determined that all colleagues will return to the office.

The Claims Service Representative will become part of a dedicated team focused on providing outstanding customer service to our customers.

Essential Duties and Responsibilities include, but are not limited to:

• Provide quality customer service by means of timely first contact, communication of expectations to customers and the timely responsiveness and disposition of policyholders’ comprehensive claims.
• Answers incoming calls and sets up reported claims timely and accurately in our claim system.
• Completes timely coverage verification and thorough investigation necessary to ensure an equitable disposition of claims.
• Performs claim activities such as requesting appraisals, requesting police reports, preparing and mailing payment documents.

Qualifications & Skills:

• Associates degree or equivalent work experience.
• Prior customer service experience required.
• Insurance background is a plus.
• Excellent communication skills.
• Computer experience including Microsoft Word experience.
• ImageRight knowledge is a plus.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment
• Competitive pay scale
• Generous paid time off package
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus programs
• Tuition Reimbursement

And many more exciting company benefits!! EOE