Manager- Operations Manager for Restoration Company

Summary: Perm Hire + Benefits

The Restoration Company Operations Manager leads, motivates, and supports a large production division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Primary Responsibilities:

1. Actively pursue strategic and operational objectives. 2. Oversee the management of operational activities. 3. Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization. 4. Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience. 5. Manage staff development of the production division. 6. Work closely with general manager to ensure operations remain compliant with legal and regulatory requirements. 7. Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.8. May have up to 20 employees that report to this operations manager.

Necessary Experience and Skill Set:

• Minimum 5 years of experience in operations. • Minimum 3 years management experience. • • Experience in cleaning, restoration, or construction preferred. Strong interpersonal skills, leadership skills, and management skills. • Strong communication skills, oral and written. 

Formal Education/Training:

• Minimum of high school diploma or equivalent; associates degree or bachelor’s degree strongly preferred. • Current industry certifications strongly preferred.

Physical and Work Environment Requirements:

This is a management position routinely working in an office environment; however, field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead. While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45 hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected. 

Benefits:

Health Insurance: 1/2 paid by company, Dental, Vision, 401K with match, Paid vacations, Paid Holidays, Quarterly Bonus Plan based on profitability 

Each Franchise is Independently Owned and Operated.