Product Design Lead
Advance your career at Liberty Mutual Insurance- A Fortune 100 Company
We are an enterprise focused team that seeks to empower the employees who deliver our customers peace of mind every day. Our passion is for placing the employee at the center of everything we do by designing innovative and usable employee-facing technologies. We are transforming a 50,000+ person global enterprise experience by listening to, identifying, and understanding opportunities that are most important to our employees so that their careers, work-life balance, and customers, can flourish. If you're an innovative design and thought leader who wants to develop new digital ways to positively impact people, then join our team and let's build something great together.
User experience strategy You will be a thought leader for global and domestic user-centered design solutions that emphasize ease of use, employ best-in-class interaction designs, and enhance the employee experience. You will work with product owners to identify top global experiences that would benefit from UX strategy and engagement, form relationships across teams, and collaborate to inspire new user-centric experience visions and roadmaps. You will work across cultures and languages to build strong product designs and interactions that increase user satisfaction. You will use product/experience roadmaps, personas/customer journeys, wireframes, flow diagrams, prototypes, sitemaps, and more to build common expectations and strategy with our partners.
User research You will identify global user experience research needs, evangelize each opportunity with product owners, and integrate them into product roadmaps. You will consider how to inspire our business and IT partners to develop and release training programs that equip product owners with essential user research planning skillsets. You will always advocate for the user, translating research findings into usable designs, ensuring what we deliver keeps their needs in mind. You will mentor and provide feedback to our UX team members who are interested in growing stronger user research skills, especially in quantitative study design and synthesis.
Visual/Graphic design You will ensure that the look and feel, layout, and interaction details of your work meet the customer's needs and deliver against business objectives. While this role does not require strong graphic design skillsets, the ideal candidate will be able to collaborate and communicate effectively with team members that create visual designs so that design decisions can be guided efficiently by data and user insights. You will assist our domestic and global partners in translating research findings into meaningful IT strategy, business process, and product/experience recommendations.
Collaboration You will be involved with the whole product experience lifecycle, from problem identification, to ideation, through implementation of strategy and design updates. As such, you will work with multiple functions, including product owners, developers, stakeholders, and other designers. You will constantly seek and share feedback.
- Bachelor's degree or equivalent work experience.
- 7+ years of professional experience designing digital products and processes.
- Expertise in UX strategy
- Expertise in user research
- Experience building and/or maintaining product experiences across countries with diverse cultures and languages
- Expertise in using methodologies such as Design Thinking, Lean UX, and Agile development.
- Strong experience collaborating effectively among cross-functional agile teams with Senior IT and Business leaders.
- Proven experience guiding product teams and other designers through the UX process, i.e. wireframing, prototyping, visual design, and user research.
- Proven experience (or aptitude) for solving technically complex workflows.
- Proven experience (or aptitude) for improving complex user processes through observation, user scenarios definition, process flows, and diagrams.
- Strong organization and analytical thinking skills.
- Experience working in agile environments
- Portfolio with case studies of relevant UX/UI projects.
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more, please visit https://www.libertymutualgroup.com/about-lm/careers/benefits
Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work® US for the past several years. We were also selected as one of the 100 Best Places to Work in IT on IDG's Insider Pro and Computerworld's 2020 list.
We have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduatesas well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.