Senior Property Adjuster

Primary job functions and basic duties of this position:

• Investigates, evaluates and resolves property damage claims for coverage eligibility based on the applicable laws, policy terms, loss cause, occurrences and damages.
• Assists customers throughout the claims process in a courteous, timely and responsive manner.
• Select and work with legal counsel in defense of disputed claims.
• Refers and audits contractor’s  for dwelling and contents damage estimates. Secures supporting documentation for a determination and issuing of appropriate payment.
• Works with contractors to resolve issues involving coverage, damage, workmanship or other.
• Creates and maintains a cadence of accountability for contractor partners, customer choice contractors, attorney’s, vendors and staff team members to move claims through repair and resolution with an attention to reasonableness and accuracy.
• Assists in development and training of team members and business partners.
• Maintains outstanding communication standards with insured, claimant, vendors, agents, staff and contractors. A high level of verbal and written communication skills is required and expected.
• Coordinates and communicates with adjusters to ensure compliance to company standards with good faith claims handling.
• Understanding of and compliance with Utah Unfair Claims Practices Act. Qualifications:
• Education/Certification: 

Bachelor’s degree, equivalent training or related experience is required

Required Knowledge: 

Working knowledge of home estimating including computer related applications

Working knowledge of standard construction repair for multiple trades

Working knowledge of Excel or similar applications

Training may be provided in areas specific to investigations and regulations

Experience Required: 

A minimum of 5 years property claims handling

3₊ years home estimating or home repair experience

2+ years Property Insurance claims handling

Experience Preferred

2+ years Insurance investigation of third party liability and/or fraud claim handling

Skills/Abilities: 

Excellent communication and public relations skills

Well organized and attentive to detail

Excellent negotiation skill

Ability to read and interpret contractual language

Familiar with PC software programs

Ability to resolve conflict amicably

Ability to formulate and present training and written communications

Works well under pressure/stress

Job Type: Full-time