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Claim Services Support Representative

Employer
Florida Peninsula Insurance Company
Location
Boca Raton, Florida
Salary
Depends on experience
Closing date
Jul 19, 2021

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Job Details

POSITION SUMMARY:

The Claims Services Support Representative provides administrative support to the claims department. 

ESSENTIAL FUNCTIONS:

  • Process claims related emails, faxes, and mail correspondence from insureds, attorneys, public adjusters, vendors, agents and others. Add emails to claim file and route to designated parties for handling.
  • Add attorney, public adjuster, and AOB information in claim as needed.
  • Process claims importer and importer failed emails and attach to correct claim file as needed.
  • Review correspondence for reasonable emergency measures requests and forward to the EMS adjuster/team for handling.
  • Process reservations of rights letters and other claims related correspondence for mailing. 
  • Request and attach email read and delivered receipts as needed.
  • Send certified copies of policies to an insured or their representative when requested.
  • Review returned mail, attach to claim file, and research to determine if sent to correct address. Resend mail to correct address if needed.
  • Review Coaction (work management system for the Company) for claims related documentation, add to claim file, and route to appropriate claims team member for handling.
  • Assist with handling requests for void and reissuing of claims payments on non-legal files as needed.
  • Assist with handling appraisal demands, proof of loss requests and loss runs.
  • Prepare “attempted claim letters” and mail to appropriate parties when notified by FNOL.
  • Send copies of the recorded statement to outside parties when requested.
  • Other duties and administrative projects as assigned.
  • May have opportunity to work extended hours providing assistance in the event of a Catastrophe (CAT).

 

 

REQUIRED EDUCATION AND EXPERIENCE:

  • High School Diploma required.
  • Proficient in MS Office, including Word, Excel, and Outlook.
  • Strong verbal and written communication skills.

                    

PREFERRED QUALIFICATIONS:

  • Ability to handle a variety of duties, including tasks that are time sensitive.
  • Good time management, organizational skills.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Company

Florida Peninsula Insurance Company is one of the top homeowner’s insurance carriers in Florida, with Corporate Headquarters based in Boca Raton, Florida. We currently have more than 200,000 policies in force with more than 800 Million dollars in revenue. One of our most important commitments is managing our financial stability in spite of the challenges of the Florida homeowner’s insurance market.  The FPI Family of Companies includes Florida Peninsula Insurance, Edison Insurance, Florida Peninsula Claim Services, and The Windward Insurance Agency. 

At FPI, our team members are the heart of our company, and we actively appreciate, recognize, and reward them for their efforts. We offer competitive salaries, an outstanding benefits package, and career development. Depending on the role, many positions offer flexible work arrangements including remote, hybrid, and onsite. This is a casual, family-oriented work environment with a long-term focus on shared success. 

Our Mission is to be the insurer Floridians choose to protect their homes by providing an exceptional customer experience.  We are committed to; A customer-focused and collaborative culture, Continuous innovation, Engaged team members with diverse perspectives, Long-term financial stability, Service to our communities, and Integrity and transparency in all we do. 

We are growing, innovating, and creating a great place to work. 

Florida Peninsula Insurance Company is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Company info
Website
Telephone
561-994-8366
Location
903 NW 65th Street
Suite 200
Boca Raton
Florida
33487
US

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