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Training Specialist

Employer
MAPFRE Insurance
Location
Webster, Massachusetts
Salary
Commensurate with experience
Closing date
Jul 20, 2021

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Job Details

Job Summary
The Training Specialist is a member of the Training Team for MAPFRE Insurance, and supports the company’s need to ensure newly hired employees and existing employees are properly and professionally trained in a variety of technical and non-technical skills. This role is responsible for facilitation, creation, and maintenance of training solutions for a business function. The focus of these solutions includes technical systems training, skill development, on-the-job employee coaching, and/or service related topics.

Knowledge, Skills and Abilities
Education: Bachelor's Degree or professional level of knowledge in a specialized field, or equivalent, related experience.
Experience: 2 - 4 years - or Associates Degree equivalent plus 4 - 6 years.
Knowledge: General knowledge of industry practices, standards, and concepts within field of work. Applies them to perform work requiring analytical business skills.
Decision Making: Makes decisions related to a wide variety of situations within management limits. Interprets guidelines and procedures, applying judgment and discretion. Decisions influence portions of a project, client relationships and/or expenditures.
Supervision Received: Works independently under general supervision. Work is reviewed for overall adequacy in performing tasks.
Leadership: Provides guidance and training to less experienced staff as needed. Takes a lead role in group, team or project.
Problem Solving /Operations/Direct Work Involvement: Develops solutions to a variety of problems, typically of moderate scope and complexity. Refers to and interprets policies and practices for guidance.
Client Contacts: Contacts other departments and or external organizations or parties frequently. Contacts are primarily at or below middle management levels. Communication is primarily task-related and involves creating and delivering varied types of messages and information.

Additional Knowledge, Skills and Abilities
Prior classroom facilitation and systems training experience preferred.
Ability to lead, facilitate, and deliver training through a variety of media such as classroom sessions, Web-based instruction using a tool such as WebEx, etc.
Knowledge of insurance industry and technical experience preferred
Demonstrates a proactive, positive approach and strong problem solving skills
Experience with virtual learning environments preferred
Knowledge of adult learning, instructional design, and curriculum development techniques
Ability to develop and proof training materials
In conjunction with other training team members, be able to conduct needs analysis, design, and develop learning solutions.
Ability to evaluate the effectiveness of learning solutions.
Competency in Microsoft Office products
Flexibility to handle diverse assignments and ability to work in a fast-paced environment
Ability to suggest enhancements to existing training programs
Ability to interpret a variety of instructions provided in written, oral, or graphic form
Ability to interpret and apply concepts to practical situations
Ability to function independently in a multi-tasking environment, as well as part of a team
Ability to interact comfortably with employees at all levels of the organization
Strong communications skills
Strong computer and assessment skills
Strong planning and organizational skills

 

 

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.

Company

About MAPFRE Insurance

MAPFRE Insurance offers friendly service from over 2,000 professional focused on taking care of your and your family.

Global Presence:  MAPFRE Across the Globe:

Part of the MAPFRE Group - a global insurance group doing business in over 100 countries across five continents.  MAPFRE has over 36,000 employees serving over 30 million customers worldwide. 

Local Focus:  MAPFRE in the United States

Offers a wide range of insurance solutions for the home and vehicle

Is the 23rd largest Property-Casualty Insurer

Is the 19th largest private passenger auto insurer

Has a network of more than 5,000 independent agents and brokers

Has a presence in 14 States

Rated “A” (Excellent) by A.M. Best Company

Company info
Telephone
15089495998
Location
11 Gore Rd
Webster
MA
01570
US

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