Claims Inside Property Coordinated Adjuster- Remote

Work From Home
Not Specified
May 03, 2021
Jul 02, 2021
Job Type
Not Specified
Career Level
Not Specified

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, youll have a hand in transforming not only Allstate but a dynamic industry. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

 This is the opportunity you've been looking for to truly impact someone's life! Start your claims professional career today as a Coordinated Inside Property Adjuster, and be part of our dynamic team!
This is a Home Based Worker position. 
This role involves taking care of customers in their times of need. As a result, you must be willing to work some Saturdays and extended hours if necessary. 
If offered the role, you will go through virtual training.  You will receive ongoing support, mentoring and coaching as you develop your career.

Key Responsibilities

Customer Service
    Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
    Researches and responds to moderately complex customer communications, concerns, conflicts or issues

File Documentation and Reporting
    Summarizes documents and enters into claim system notes
    Documents a claim file with notes, evaluations and decision making process

Coverage, Liability and Evaluation
    Investigates, reviews, determines and verifies coverage/policy information
    Provides coverage explanation to customer

Damage Estimating
    Notifies insured of exposure over the policy limit 
    Organizes and reconciles bills
    Reviews mitigation bills 
    Completes and reviews contents inventory, contents pricing, and analysis
    Conducts fast track estimating
    Handles ALE (additional living expense) claims
    Inspects and estimates contents damage in a dwelling
    Handles claims that include Public Adjuster involvement
    Adheres to applicable compliance standards

Negotiation and Settlement Guidance
    Negotiates and settles claims in accordance with business unit best practices

Other Projects and Responsibilities
    May participate in one or more moderately complex special assignments
    May serve as a committee team lead for smaller projects or as a committee team member on medium projects 
    Conducts subrogation investigations

Job Qualifications

You're a great match for this role if you:
    Have 3+ years of content mitigation experience using estimating software such as Xactimate
    Have previous experience in construction, restoration, or claims
    Have prior experience using estimating software like Xactimate 
    Value providing an effortless customer service experience
    Are organized and able to multi-task in a fast-paced environment
    Are known for clear and professional communication – both written and verbal
    Have a bachelor's degree and/or prior customer service experience
    Being bilingual and/or having prior military experience is a plus
We Offer:
    Generous Paid Time Off
    Medical, Dental, and Vision coverage
    Company-matched 401(k) and company-funded pension
    A culture of learning where you can expect to develop foundational skills for the future
    Opportunities for both personal and professional development
    Leadership teams that are communicative and engaged
    Impactful work by serving customers and the community in times of need
    Recognition and advancement opportunities
    Learn more about Allstate benefits @ 

Compensation Data

Compensation range for this position is $51,000- $81,100 per year, based on experience and qualifications. 

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click"here"for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click"here"for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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