Workers' Compensation Analyst and Senior Workers’ Compensation Analyst
$38.54 - $49.41 Hourly
Seattle Municipal Tower, 700 5th Ave., Seattle, Washington
Classified Civil Service, Regular, Full-Time
Seattle Department of Human Resources
05/11/21 04:00 PM Pacific Time
The Seattle Department of Human Resources (SHR) endeavors to promote an equitable and engaging work environment so employees can do their best work and make a difference for the people and communities we serve. SHR is committed to the City of Seattle’s Race and Social Justice Initiative to end institutionalized racism by eliminating barriers to access, providing the staff and public with opportunities for growth, and developing equitable access to the programs and services we offer. The Department focuses on providing high quality services to all City employees and departments and works collaboratively with department leaders to align policies, practices, and programs citywide to fulfill the vision of equity and excellence.
Within the department, the Workers’ Compensation unit is a service-driven team that delivers customer service and proactive claims management. This unit is a team of nine workers’ compensation professionals who are responsible for administering the City’s self-insured workers’ compensation program.
To support the continued success of this unit, we are looking for a Worker’s Compensation Analyst and Senior Workers’ Compensation Analyst to adjudicate and effectively manage workers’ compensation claims. The Senior-level Analyst will be assigned the most intricate and complex claims as well as act as a knowledgeable consultant to the team.
You will be successful if you have a passion for:
- Providing effective customer service delivery to internal stakeholders, including injured workers and their employing departments
- Acting in a fair and equitable manner with employees throughout an organization
- Collaborating with others to brainstorm strategies for resolving complex problems and generating positive outcomes
- Maintaining claims management organizational practices, file management, and record keeping
- Additionally, for the Senior Analyst, providing structured guidance, knowledge, feedback, and counsel to your team members
Your effectiveness in this role will depend on your ability to:
- Demonstrate professionalism by maintaining confidentiality and utilizing sound judgement and independent decision making
- Be self-motivated and resourceful
- Establish and maintain positive working relationships with external and internal stakeholders
- Manage multiple priorities ensuring deadlines are met
- Adjudicate claims through well-developed action plans to an appropriate and timely resolution in accordance with Title 51
- Prepare claims for litigation, including providing testimony as requested, in consultation with the City Attorney Office and unit supervisor
You will be prepared for this role if you have experience or certification in:
- Washington State workers’ compensation claims handling and management, including pertinent guidelines and laws. Experience in a self-insured environment is highly beneficial
- Reading and interpreting medical terminology and the Washington Labor and Industries Medical Treatment Guidelines
- Communicating with a wide variety of people and perspectives, including in situations that require confidently defending your decision-making
- Calculating and assigning timely and appropriate reserves to claims; managing reserve adequacy through the life of the claim based on ultimate probable outcome
- Managing claim recoveries, including but not limited to subrogation, Second Injury Fund excess recoveries, and Social Security and Medicare offsets
- Washington Workers’ Compensation Professional designation (WWCP) is beneficial
- Certified Claims Administrator (through Washington State L&I) is beneficial
In addition to the skills and experience mentioned above, you will need to possess the below required qualifications:
- A Bachelor’s Degree in Business or Public Administration, Legal, Medical, or a related field
- One year of experience in Washington State workers’ compensation claims management for the Workers’ Compensation Analyst role
- Two years of experience in Washington State workers’ compensation claims management for the Senior Workers Compensation Analyst role
- Associate Degree in Business or Public Administration, Legal, Medical, or a related field
- Two years of experience in Washington State workers’ compensation claims management for the Workers’ Compensation Analyst role
- Three years of experience in Washington State workers’ compensation claims management for Senior Workers’ Compensation Analyst
- Three years of experience in Washington State workers’ compensation claims management for Workers’ Compensation Analyst role
- Four years of experience in Washington State workers’ compensation claims management for Senior Workers’ Compensation Analyst role
This job posting will be used to fill the Workers’ Compensation Analyst and Senior Workers’ Compensation Analyst vacancies.
First consideration will be given to applications received by Monday, May 3rd.
Job offers are contingent on review of a background check of conviction and arrest records. In compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17 applicants will be provided an opportunity to explain or correct background information.