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Customer Service Representative - contract position

Oakville, Ontario

Company Information

Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

4

Job Description Summary

Incumbents are accountable to build and maintain effective relationships with customers and brokers. Provide customer service to customers/brokers over the phone at a level that is consistent with Travelers of Canada quality and productivity goals. May provide answers about policies and billing for existing lines/products.

*Resolve service related inquiries and process customer calls, answer customer/broker policy and billing inquiries and assist in the handling of difficult technical scenarios. 

*Proficient in broker facing systems to provide proactive broker support as well as assist co-workers in mastering these systems and sell the benefits to the brokers. 

*Provide broker and internal support on information input processes. 

*Handle special projects/other related assignments as delegated by manager. 

*Refers situations to Underwriters, according to defined procedures within business area.

Minimum Qualifications 

* College diploma or college level courses. 

*1 year customer service or call/service center experience required.

Education, Work Experience, & Knowledge 

*Competent Communication Skills. 

Strong Keyboard and Systems Navigation Skills.

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.


About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.