Complex Field Property Adjuster- Florida

32701, Altamonte Springs
Not Specified
Apr 21, 2021
Jun 20, 2021
Job Type
Not Specified
Career Level
Not Specified

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, youll have a hand in transforming not only Allstate but a dynamic industry. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Property claims involve resolution of first and/or third party property-related claims.

This job is responsible for investigating, negotiating and settling complex and occasionally highly complex property damage and liability insurance claims. This individual handles claims that typically require alternative housing during the restoration of the property. This individual travels to the loss site to conduct a thorough analysis. This individual reviews the insurance policy, evaluates damages, determines loss coverage, and authorizes payments. This individual delivers compassionate service that is fast, fair and easy to ensure customer retention. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets band level behaviors, production, quality and/or customer service goals.

This position requires about 25% of overnight/weekend travel

Key Responsibilities

Customer Service
    Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
    Manages, researches, and resolves complex and occasionally highly complex customer communications, concerns, conflicts or issues
    Reviews customer satisfaction results; recommends, designs, and implements personal and business unit action plans
File Documentation and Reporting
    Summarizes documents and enters into claim system notes
    Documents a claim file with notes, evaluations and decision making process
    May handle first notice of loss of water damage claims
Coverage, Liability and Evaluation
    Investigates, reviews, determines and verifies complex and occasionally highly complex coverage/policy information
    Provides coverage explanation to customer
    Reviews files and make recommendations to refer files to Home Office for escalation
    Acts as a resource to MCO on complex and occasionally highly complex claim/coverage matters
Damage Estimating
    Prepares/reviews/approves complex and occasionally highly complex damage estimate
    Reinspects loss with repair contractor
    Prepares, reviews, reconciles, triages, and/or approves supplements
    Handles ALE (additional living expense) claims 
    Inspects and estimates damage in a dwelling
    Handles and negotiates complex and occasionally highly complex claims that include Public Adjuster involvement
    May handle claims involved in litigation
    Reviews mitigation bills 
    Adheres to applicable compliance standards
Negotiation and Settlement Guidance
    Negotiates and settles claims in accordance with business unit best practices
Other Projects and Responsibilities
    May participate in one or more complex or occasionally highly complex special assignments
    May serve as a committee team lead for large projects or as a committee team member on very large projects
    Conducts subrogation investigations
    May serve as a team lead
    May assist in researching or responding to or resolving complex and occasionally highly complex compliance issues
    May lead roundtable and/or calibration discussions

Job Qualifications

   Property estimating and Xactimate experience required

    Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
    Applies advanced knowledge of insurance policy, coverage, and regulation
    Applies advanced knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
    Applies advanced industry knowledge to discipline practices, including best practices, to support the business unit
    Applies advanced knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
    Applies advanced knowledge of problem solving and preparation of complex reports for analysis
    Applies advanced ability to leverage learned technical skills in support of team objectives
    Applies advanced negotiation and/or arbitration skills
    Applies advanced conflict management and problem resolution skills in managing internal and external customer relationships
    Applies advanced problem solving skills to continuously improve business outcomes
    Ability to assist leadership in achieving business unit objectives
    Applies advanced knowledge of training facilitation and coaching skills
    Ability to investigate, evaluate, negotiate and settle complex and occasionally highly complex claims
    Provides advanced individual decision making within authority limits
    May work within complex and occasionally highly complex assignments requiring specialized knowledge in breadth and/or depth in area of expertise
    Has and maintains all appropriate licenses and registrations for the role per state requirements

This position has a competitive salary starting from $59,500

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.

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