Medicare Sales - Operations Director

We have an immediate need for an innovative, dynamic and experienced Director for our West coast remote Medicare Sales Agents!

Essential Duties and Responsibilities:

• Provide strong, dynamic leadership that mentors, develops, and guides the team to efficiently leverage the value of every call for consumer satisfaction and sales
• Ensure effective area organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision
• Meet or exceed sales goals within compliance and quality guidelines and expectations
• Protect consumer private information
• Assist in skills assessment by measuring and reviewing periodic performance, delivering feedback, assessing reactions, and responding appropriately
• Analyze statistical reports and other documentation to identify trends and implement enhancements to overall performance
• Maximize impact of financial performance of the designated sales area
• Work with internal business partners to proactively develop continuous quality improvement initiatives surrounding customer service and client satisfaction
• Identify employee needs to ensure they have the necessary tools to provide quality service and achieve goals
• Analyze operations of the designated group and make recommendations for revised and/or new processes and procedures
• Develop and implement programs that enhance employee motivation and maintain a positive work environment
• Communicate and implement, through staff meetings or one-on-one counseling sessions, company policies and procedures

Education and/or Work Experience Requirements:

• Bachelor's Degree in a related field or the recognized equivalent in work experience or a combination of work experience
• Current state Health Insurance license a plus
• 5+ years' experience of insurance sales experience with solid knowledge of health & life products
• 2+ years' experience in Medicare Advantage and Supplement product sales
• 5+ years of leadership experience, preferably in a call center environment

Qualification/Skill Requirements:

• Advanced user-level knowledge of computer technology and computer operating systems including MS Office products
• Ability and desire to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation, and staff development skills; must be able to coach others towards meeting highly demanding sales goals
• Ability to demonstrate innovation, good judgment, and problem solving skills when making decisions
• Excellent customer service and communication skills, ability to work under pressure while maintaining professional demeanor
• Strong mentoring and relationship building skills with ability to effectively manage group and interpersonal conflict situations
• Effective leadership and analytical skills including working knowledge of financial statement analysis, staffing models, scheduling, and telecom opportunities
• Analytical aptitude to review reports, production levels, and maintain budget

Our mission at e-TeleQuote is to help Medicare beneficiaries select a Medicare plan that best suits their healthcare and financial needs. As an innovative leader in the Medicare space, we are dedicated to developing and utilizing advanced technologies that make it easier for beneficiaries to get the help they need when selecting a Medicare plan. We believe that achieving this goal requires a commitment to an organizational culture that develops new ideas and empowers our team members through advanced training and extensive education.

EOE AA/M/F/Vet/Disability

PI132766524