Senior Medicare Supplement Sales Manager

• Strong knowledge of Medicare Supplements.

• Plan, organize, and direct the daily remote Medicare Supplement sales.

• Meet or exceed sales goals within compliance and quality guidelines and expectations

• Protect consumer private information

• Assist in skills assessment by measuring and reviewing periodic performance, delivering feedback, assessing reactions, and responding appropriately.

• Analyze statistical reports and other documentation to identify trends and implement enhancements to overall performance.

• Maximize impact of financial performance.

• Work with internal business partners to proactively develop continuous quality improvement initiatives surrounding customer service and client satisfaction.

• Identify needs of Agents, Team Leads and agents to ensure they have the necessary tools to provide quality service and achieve goals. Make recommendations, and implement new processes and procedures.

• Develop and implement programs that enhance employee motivation and maintain a positive work environment.

• Communicate and implement, through staff meetings or one-on-one counseling sessions, company and/or Call Center policies and procedures.

• Assist VP of Corporate Sales in providing tactical planning to ensure quality interactions with clients and enhance overall operational effectiveness.

• Thinking critically on challenges, develop solutions, and implement them with a focus on consistent and sustained improvement

• Oversee and delegate projects assigned by the VP of Corporate Sales.

• Perform other duties as assigned.

• Bachelor's Degree in a related field or the recognized equivalent in work experience or a combination of work experience.

• 7+ Years' experience in a Call Center operation leadership within a sales environment

• 4+ years' experience leading and coaching high performing sales teams

• Strong leader with a track record of developing individual and team skills and productivity

• Knowledge of internal computer/operating systems

• Strong analytical and project management skills

• Budgeting and overall P & L management experience

EOE AA/M/F/Vet/Disability

PI132495722