Customer Service Coordinator

Dallas, Texas (US)
Starting salary would be commensurate with experience.
Apr 01, 2021
May 31, 2021
Customer Service
Job Type
Full Time

ISC is searching for a Customer Service Coordinator for our Dallas office. The coordinator will start by training as a Processor for 1-2 weeks. Once complete proficiency is demonstrated in the processing function, training for the Customer Service Coordinator begins. Typical job responsibilities include:

  • Continual phone communication with a group of consultants to assist and direct as needed.
  • Continual communication with ISC's clients, primarily via phone to resolve problems, answer questions, etc.
  • Continual review of a group of consultants’ workloads.
  • Assist consultants with: achieving time service and revenue production goals; arranging / coordinating efficient trips for scheduled loss control surveys; information requested from insurance carriers; computer issues; etc.
  • Orientate consultants in: company policies and procedures and ISC's inventory management system.
  • Enter requests received from insurance carriers into our management system.


  • Attention to detail and strong organizational skills.
  • Advanced knowledge of Microsoft Word, Outlook, Excel, and Professional Adobe.
  • Must have excellent, professional and formal verbal and writing skills.
  • Must be able to adapt to frequent changes.
  • Must be able to multi task.

For more information about Insurance Safety Consultants (ISC), please visit:

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