Customer Service Coordinator

Employer
ISC
Location
Dallas, Texas (US)
Salary
Starting salary would be commensurate with experience.
Posted
Apr 01, 2021
Closes
May 31, 2021
Category
Customer Service
Job Type
Full Time

ISC is searching for a Customer Service Coordinator for our Dallas office. The coordinator will start by training as a Processor for 1-2 weeks. Once complete proficiency is demonstrated in the processing function, training for the Customer Service Coordinator begins. Typical job responsibilities include:

  • Continual phone communication with a group of consultants to assist and direct as needed.
  • Continual communication with ISC's clients, primarily via phone to resolve problems, answer questions, etc.
  • Continual review of a group of consultants’ workloads.
  • Assist consultants with: achieving time service and revenue production goals; arranging / coordinating efficient trips for scheduled loss control surveys; information requested from insurance carriers; computer issues; etc.
  • Orientate consultants in: company policies and procedures and ISC's inventory management system.
  • Enter requests received from insurance carriers into our management system.

Requirements

  • Attention to detail and strong organizational skills.
  • Advanced knowledge of Microsoft Word, Outlook, Excel, and Professional Adobe.
  • Must have excellent, professional and formal verbal and writing skills.
  • Must be able to adapt to frequent changes.
  • Must be able to multi task.

For more information about Insurance Safety Consultants (ISC), please visit: https://isclc.com

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