Underwriting Operations Team Lead

Wilkes Barre, PA/Omaha, NE
Competitive salary plus benefits
Mar 29, 2021
May 28, 2021
Job Type
Full Time
Career Level

biBERK, a Berkshire Hathaway company, is an A++ rated company and rapidly expanding our footprint throughout the U.S. We are looking to fill an Underwriting Operations Team Lead position in our underwriting department. This position provides the opportunity to learn and train their team on how to evaluate risks for Workers’ Compensation, Professional Liability (E&O) Businessowners’, Commercial Auto, and Umbrella policies for small businesses. This is a great opportunity in the commercial insurance industry servicing commercial insurance policies and building a successful operations team. If you are focused on technology, are attentive to detail, and demonstrate strong initiative, then our team might be right for you!

The Operations Team Lead will supervise staff and oversee the day to day operations of an underwriting unit, manage service level objectives and ensure that underwriters operate within their letters of authority. Duties to include:

  • Supervising staff to include production, quality, and training for both new and existing staff
  • Assist underwriters in the operations team with managing their duties to accelerate growth and maintain underwriting discipline
  • Advocate compliance with insurance laws, rules, and regulations
  • Provide leadership, support and guidance to the underwriting operations team
  • Developing reports to track and monitor workflow so that staffing needs can be accurately identified 
  • Manage partner relationship with loss control vendor and assist in the development of an internal loss control process
  • Evaluating workflow to ensure that all operations workflow items meet service level expectation
  • Developing staff in terms of cross-training and leadership potential
  • Responding to any escalated calls and/or e-mails
  • Supervisory responsibilities include training; planning, assigning, and directing work; evaluating performance, rewarding and disciplining employees; addressing complaints and resolving problems

Job Requirements: 

  • Minimum of 3 years of Commercial P&C Underwriting experience
  • Prior Supervisory experience and/or Team Lead experience preferred
  • Leadership ability
  • Problem solving/analysis
  • Excellent oral and written communication skills
  • Strong organizational skills
  • Proficient use of a computer
  • Attention to detail and accuracy 
  • Ability to de-escalate problem situations
  • Ability to work in a fast‐paced environment
  • Bachelor's degree or an equivalent combination of education and experience preferred

biBERK is where commercial insurance buyers can obtain coverage for their businesses from insurers of the Berkshire Hathaway group of Insurance Companies, one of the best capitalized insurance groups in the world. Our ultimate parent, Berkshire Hathaway Inc. (berkshirehathaway.com) is a holding company with diversified interests in a host of industries, including insurance, energy, transportation and manufacturing. Most policies issued through biBERK.com will be underwritten by Berkshire Hathaway Direct Insurance Company ("BHDIC"), which is an AM Best rated A++ insurer.

BHDIC is domiciled in Omaha, Nebraska. BHDIC and the team at biBERK are focused on helping small business owners quickly and easily buy affordable insurance directly from a financially strong insurance company they can trust.

Some Highlights of our Benefits are:

  • Training is provided for this position
  • Defined career path for advancement
  • Generous amount of vacation and sick time; Closed on all major holidays
  • 401K with company match and profit sharing
  • A competitive healthcare package
  • Tuition reimbursement after 6 months of employment
  • Be part of Berkshire Hathaway, one of world's most admired companies; We offer opportunities to advance your career!

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