Auto Damage Claims Adjuster

Location
Memphis, Tennessee
Salary
Not Specified
Posted
Mar 26, 2021
Closes
May 25, 2021
Ref
174669#GIJ--Progressive.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

As an Auto Damage Claims Adjuster, you'll serve as Progressive's point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you'll work closely with body shops and others to negotiate repair pricing and assess liability. Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service.

Duties and responsibilities:

  • Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines
  • Negotiate repair process with body shops
  • Document information related to the claim and make decisions consistent with claims standards and local laws
  • Evaluate and handle claim payments and resolution of claims without payments
  • Review and determine validity of any supplement requests

Must-have qualifications:

  • Bachelor's degree or a combined total of five years of work experience and/or college education
  • One year of automotive, appraisal/estimatics or insurance experience
  • Work or educational experience must include:
    • Making decisions
    • Solving problems
    • Planning, prioritizing and organizing
    • Effective verbal and written communication
    • Customer service
  • Valid driver's license and auto insurance
  • Territory will include Memphis and areas North/East of Memphis

Compensation:

  • $55-65k, commensuarate with experience
  • Gainshare bonus up to 16% of your eligible earnings; Progressive rewards each of us with an annual bonus based on company performance

Benefits:

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance
  • Onsite gym & healthcare at large locations

Equal Opportunity Employer

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