Experienced UM/UIM Represented Adjuster (Remote home based)

Location
Work From Home
Salary
Not Specified
Posted
Mar 24, 2021
Closes
May 23, 2021
Ref
81451082#GIJ--Allstate.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

The world isnt standing still, and neither is Allstate. Were moving quickly, looking across our businesses and brands and taking bold steps to better serve customers evolving needs. Thats why now is an exciting time to join our team. Youll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

Youll do all this in an environment of excellence and the highest ethical standards a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from lifes uncertainties so they can realize their hopes and dreams. For more than 89 years weve thrived by staying a step ahead of whatevers coming next to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. Weve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We dont follow the trends. We set them.

Job Summary

The Adjusting Function is responsible for verifying policy coverage and limits. The Adjusting function investigates and evaluates damage and/or liability; estimates damages, losses, or total indemnity; sets and maintains reserves; and/or negotiates and settles claims. Third party liability and casualty claims involve coverage and liability investigation, negotiation, and settlement of policyholder and third-party liability, property damage, and bodily injury claims.


Under limited supervision, this job is responsible for investigating moderately complex and occasionally complex claims when an attorney is representing the injured party which may include: (1) uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents; (2) Injury Casualty Soft Tissue (ICST), and represented- moderate or major claims. The individual also may handle moderately complex and occasionally complex Commercial Property Liability (CPL) claims. The individual takes recorded statements, resolves loss of use claims, makes payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention, while verifying coverage, investigating and determining liability, reviewing and determining damages, and negotiating and settling moderately complex and occasionally complex claims. The individual provides work guidance and direction to less senior employees. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.

Key Responsibilities

Customer Service
    Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
    Researches and responds to moderately complex and occasionally complex customer communications, concerns, conflicts or issues
    Reviews customer satisfaction results; works independently to create personal action plans
File Documentation and Reporting
    Summarizes documents and enters into claim system notes
    Documents a claim file with notes, evaluations and decision making process
Coverage, Liability and Evaluation
    Determines and explains minimum coverage limits in moderately complex and occasionally complex claims involving single or multiple claimants
    Sets initial reserve, updates reserve, documents rationale and claim summary notes
    Obtains photos and/or conducts scene investigation
    Takes recorded statements from claimants, insureds, witnesses, medical providers, etc., conducts investigations into moderately complex and occasionally complex auto accidents, determines liability and prepares summaries
    Evaluates and determines potential use of experts and reviews reports
    Determines claim value
    Reviews file to identify moderately complex and occasionally complex potential legal issues
Negotiation and Settlement Guidance
    Negotiates and settles claims in accordance with business unit best practices
    Reviews medical reports in preparation for claims settlement evaluation
Other Projects and Responsibilities
    May participate in one or more moderately complex or occasionally complex special assignments
    May serve as a committee team lead for medium-sized projects or as a committee team member on medium to large projects
    May serve as a subrogation or arbitration panelist
    May serve as an agent advocate
    May participate in oversight activities
 

Knowledge/Skills/Abilities/Experience

    Bachelors degree in related field preferred or equivalent experience
    Ability to interact effectively with internal or external customers and act with empathy
    Applies general and occasionally broad knowledge of insurance policy, coverage, and regulation
    Applies general and occasionally broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
    Applies general and occasionally broad industry knowledge to discipline practices, including best practices, to support the business unit
    Applies general and occasionally broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data
    Applies general and occasionally broad knowledge of problem solving and preparation of reports for analysis
    Applies general and occasionally broad ability to leverage learned technical skills in support of team objectives
    Applies general and occasionally broad negotiation and/or arbitration skills
    Applies general and occasionally broad conflict management and problem resolution skills in managing internal and external customer relationships
    Applies general and occasionally broad problem solving skills to continuously improve business outcomes
    Ability to investigate, evaluate, negotiate and settle moderately complex and occasionally complex claims
    Provides individual decision making within authority limits
    Has and maintains all appropriate licenses and registrations for the role per state requirements

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.For a full description of Allstates benefits, visit allstate.jobs/benefits/

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

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It is the Companys policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employees ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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