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General Liability Claims Unit Manager ( Remote)

Employer
NARS
Location
Working from home
Salary
Salary very competitive
Closing date
May 18, 2021

View more

Category
Claims, Risk Management
Job Type
Full Time
Career Level
Manager

Job Details

Oversees the programs assigned to specific Claims Units. Manages the adjusting, and supervisory staff with those units, providing technical direction in claims and facilitating the reporting to internal and external customers, including carriers, reinsurers, self-insureds, brokers and agents. Provides technical guidance on claims files and ensures that the staff is well trained and capable of handling claims assigned to them.

Duties and Responsibilities:

  • Able to efficiently supervise a unit of 5-8 claims people and their respective caseloads.

  • Oversight of claims files including reserving, investigation, evaluation and disposition and approval of reserves, payments, coverage position letters and client required reports.

  • Ensure compliance with file handling standards, NARS Best Practices, state, federal and/or client regulatory bodies necessary to pass audits performed by regulatory agencies, carriers and clients in every jurisdiction serviced.

  • Maintain appropriate diary on pending claims within the unit.

  • Work with other NARS management and clients to measure and analyze claim results and makes recommendations on process and workflow improvements, or other initiatives to drive results

  • Monitor customer satisfaction in an effort to drive action plans for customer service improvement.

  • Motivate and develops staff to guarantee success in any program or work that comes to the organization and conducts performance evaluations.

  • Provide informational assistance to MGAs and carrier partners in any programs handled in the unit.

  • Actively participate in roundtable, claim reviews and training programs and contributes to their interactions and outcomes.

  • Perform other duties as assigned that may include, but are not limited to providing audit support, research marketing or back up support for other areas within the organization.

  • Travel is required as a normal part of this position and therefore exempts employee from comp Must be available 24X7 for potential emergency claims.

Qualification Requirements:

Education / Licensing:

  • Education – College Degree preferred.

  • Minimum of 7 years specialized claims adjusting and/or supervisory experience. Must possess a current reciprocal Adjusters license or required jurisdictional licensing.

    Technical skills:

  • Technical expertise in the line of business or specialty niche.

  • Must have a high level of interpersonal skills to handle sensitive and confidential situations and information and the ability to persuade/influence others.

  • Must have negotiation and litigation skills to manage adjusters with litigated files and work with attorneys and arbitrators and mediators.

  • Must be able to appropriately respond and explain claim issues to auditors, clients and potential clients in telephonic and in person meetings.

  • Must be able to work independently and possess excellent written and verbal communication skills.

  • Advanced knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (Microsoft Office platform).

  • Must be able to train and develop staff

  • Must be able to analyze claims data and report on it in a clear and concise manner.

    Abilities:

  • Requires long periods of sitting

  • Requires working indoors in environmentally controlled conditions and repeated use of keyboard, mouse and exposure to computer screen

  • Requires lifting of materials up to approximately 20 pounds

  • Requires some travel including overnight as needed.

  • Must have some sales or marketing aptitude

  • time for business

Company

North American Risk Services (NARS) is a premier third-party claims administrator that is dedicated to producing the best possible results for our clients. Founded in 1996, we handle claims for insurers, brokerages, managing general agencies, reinsurers, liquidation bureaus, self-insured funds and entities.

Our staff is among the industry's most experienced, and our technology is unsurpassed. Through our people, technology, workflows, and protocols, we are committed to providing the best claims administration and management available.

Company info
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