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Claims Customer Service Representative Licensed Bi-Lingual (Spanish)

Employer
Florida Peninsula Insurance Company
Location
Corporate Headquarters
Salary
Up to $42,000 per year depending on experience
Closing date
May 11, 2021

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Category
Customer Service
Job Type
Full Time
Career Level
Experienced (Non-Manager)

Job Details

POSITION SUMMARY:

The Customer Service Representative is responsible for handling phone calls pertaining to claims. 

ESSENTIAL FUNCTIONS:

  • Answers and/or returns calls from Insureds, Public Adjusters, Attorneys, Vendors, Agents and others regarding open and closed claims.
  • Responds to inquiries, answers questions, and provides claim status information.
  • Updates claim notes documenting phone calls and what action was taken.
  • Transfers callers to appropriate persons as needed.
  • Review emails from Call Center regarding after-hours and evening inquiries from customers on open or closed claims; call customer and answer questions, update claim notes as applicable.
  • Other duties and administrative projects as assigned.
  • May have opportunity to work extended hours providing customer service assistance in the event of a Catastrophe (CAT).

REQUIRED EDUCATION AND EXPERIENCE:

  • High School diploma required.
  • 2 years of customer service experience, preferably in the insurance industry.
  • Florida 440 license required.

PREFERRED QUALIFICATIONS:

  • Experience providing customer service regarding homeowner’s insurance claims.
  • Florida Adjusters 620 license.
  • Good time management, organizational and communication skills.
  • Proficient in Microsoft Office, including Word, Excel, and Outlook.

Company

Florida Peninsula Insurance Company is one of the top homeowner’s insurance carriers in Florida, with Corporate Headquarters based in Boca Raton, Florida. We currently have more than 200,000 policies in force with more than 800 Million dollars in revenue. One of our most important commitments is managing our financial stability in spite of the challenges of the Florida homeowner’s insurance market.  The FPI Family of Companies includes Florida Peninsula Insurance, Edison Insurance, Florida Peninsula Claim Services, and The Windward Insurance Agency. 

At FPI, our team members are the heart of our company, and we actively appreciate, recognize, and reward them for their efforts. We offer competitive salaries, an outstanding benefits package, and career development. Depending on the role, many positions offer flexible work arrangements including remote, hybrid, and onsite. This is a casual, family-oriented work environment with a long-term focus on shared success. 

Our Mission is to be the insurer Floridians choose to protect their homes by providing an exceptional customer experience.  We are committed to; A customer-focused and collaborative culture, Continuous innovation, Engaged team members with diverse perspectives, Long-term financial stability, Service to our communities, and Integrity and transparency in all we do. 

We are growing, innovating, and creating a great place to work. 

Florida Peninsula Insurance Company is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Company info
Website
Telephone
561-994-8366
Location
903 NW 65th Street
Suite 200
Boca Raton
Florida
33487
US

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