Claims Adjuster I

Insurance House, Inc. is a dynamic growing organization offering you an opportunity:

• To advance your career and grow professionally
• Enjoy financial growth
• Work in an environment that rewards initiative, innovation, and collaboration

The Claims Adjuster I is responsible for providing exceptional customer service while taking the first notice of loss. Their duties include handling routine auto claims for Southern General Insurance.  Based on coverage and accident details, the Claims Adjuster I will settle undisputed, non -injury claims which would include towing, glass & physical damage.  The perfect candidate must have the ability to interface with customers over the phone in a fast-past call center environment or through email to settle and pay claims in a timely manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Review auto policies, claim forms and other records to verify & determine eligibility of insurance coverage under applicable state laws
• Portray a positive company image and engaging in professional and friendly communications with customers
• Recognize liability and transfer files appropriately
• Resolve property damage auto claims in an express type/ fast track unit
• Maintain and manage claim files accurately to ensure proper claims handling within company guidelines
• Actively listen to customer needs and inquiries to determine appropriate service actions
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High school diploma or general education degree (GED) required

• Minimum 2 years’ experience in a customer service role preferably in the insurance industry

• Bachelor’s degree preferred
• Georgia and North Carolina Adjuster license preferred
• Excellent oral/written communication skills
• Strong organizational skills and demonstrated multi-tasking abilities
• Computer Skills
• Ability to work in a team environment and take direction from management and supervisors