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Customer Service Representative - Call Center

Employer
New Jersey Manufacturers Insurance Company
Location
Hammonton, New Jersey
Salary
Not specified
Closing date
Mar 12, 2021

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Category
Customer Service
Job Type
Full Time
Career Level
Entry Level

Job Details

"You work for NJM? That's a great company!" If you're hired at NJM, you'll hear it over and over again from friends, family and neighbors. Why? Because NJM is committed to providing its customers with superior service, and great service goes a long way. Why else is NJM called a great company? Because our employees enjoy working here, are appreciated, and are provided with a terrific benefits plan. Employees who are hired at NJM often stay at NJM – many for the duration of their careers.
                                                                                                                    
At NJM, a top-rated insurance company, our Personal Lines department is currently interviewing for Personal Lines Representatives to work in our Contact Center (Call Center) at our West Trenton location.  Personal Lines Representatives answer and respond to inbound telephone calls from prospective and current policyholders.  Provide assistance and superior customer service while determining coverage and administering transactions. 

Formal training is provided for this full time position. Due to NJM's commitment to creating a safe work environment during the COVID-19 pandemic, it is anticipated that the pre-licensing training and the employee orientation period for this position will be done remotely from home. At a later date, it will be required that this position perform their duties on-site when deemed appropriate to do so. 

The scheduled hours for this position are:

  • Monday-Saturday shift: Monday, Tuesday, Wednesday, Thursday 9:45-6:00pm and Saturday 8:30-4:45 (Friday and Sunday off)
  • Monday-Saturday shift: Monday, Wednesday, Thursday, Friday 9:45-6:00pm and Saturday 8:30-4:45 (Tuesday and Sunday off)

Responsibilities

  • Respond accurately and effectively to an equitable proportion of telephone inquiries from prospective and current policyholders
  • Complete necessary follow-ups and workflow transactions in a timely and efficient manner
  • Provide quality assistance and customer service in a professional and timely manner
  • Navigate in a computerized environment to access appropriate information to service the policyholder

Requirements

  • Excellent verbal and written communication skills
  • Must have or be able to obtain and maintain a home high-speed internet connection and a landline telephone
  • Working knowledge of computers including accurate keyboarding skills
  • Must have a quiet home workspace free of noise and distraction
  • Superior listening skills
  • Strong multi-tasking ability
  • Previous call center experience handling inbound calls is preferred
  • Bachelor’s degree preferred
  • PL Producer’s Authority preferred
  • If not currently licensed, must pass the Producer's exam (Initial training will be provided prior to exam)
  • Bilingual skills are a plus

Company

New Jersey Manufacturers Insurance Company (NJM), a property and casualty insurance company, has earned a reputation for superior service and prompt, fair handling of claims. NJM customarily earns high marks in published surveys, particularly regarding customer and claims service in auto insurance. NJM operates in a mutual fashion for the exclusive benefit of policyholders. NJM is cost-effective and conservative — staff is paid by salary with no commissions, and the Company does not advertise broadly to help earn profits for stockholders. Dividends have been paid to policyholders each year since 1918, a cumulative total of more than $5.0 billion. 

Company info
Website
Telephone
609-883-1300
Location
301 Sullivan Way
West Trenton
New Jersey
08628
US

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