Commercial Insurance Customer Service Representative

Austin, Texas
$50k to $57k
Dec 22, 2020
Feb 12, 2021
Job Type
Full Time

About the Role

An immediate job opening for a Commercial Insurance CSR in Austin. Consistently recognized as a “Best Practices Agency”, you’ll join one of largest insurance brokers headquartered in Texas. Here are some details on the insurance customer service role.

  • Compensation: Salary range is $50k-$57k depending on experience + annual bonus opportunity
  • Benefits: Comprehensive medical insurance plan and competitive PTO
  • Work Schedule: “Staggered” 2-week work schedule because of COVID: 3 days in/2 days at home one week and the opposite 2 days in/3 days out the following.
  • Location: Austin, TX
  • Title: Commercial Insurance CSR

Skills & Experience

  • At least one (1) year of commercial property and casualty insurance industry experience
  • Requires a great personality that comes through to clients over the phone
  • An ability to promptly address questions and resolve client concerns with empathy and finesse
  • Can prepare submissions, analyze claims information, work with underwriters and handle larger accounts

Job Specs

  • Learning the agency’s ropes as a Commercial CSR/Assistant Account Manager can set you on a track for future promotions
  • You’ll have a lot of interaction with the internal support team and report to a Senior Marketing Account Executive
  • You will work on a large book of business with complex accounts in construction, crane/rigging and healthcare. You have an important job ensuring service action items are delivered in an accurate, timely fashion: certificates, endorsements, data entry, change requests, billing, applications, and help with creating presentations/proposals/reports at renewal time.