Summary

The Broker Operations Manager, Eastern Region, manages all operations and is the point of contact for brokers in the territory. This is a key position in Brokers Services and works closely with the regional business develop director to build a strong and knowledgeable distribution network. This role requires extensive knowledge of insurance operations and the ability to collaborate across the organization, in particular with underwriting and marketing. This position will report to the Sr. Director of Broker Services.

About NIA

NIA is a mission-driven organization that has been a pioneer in creating alternative business models to solve society’s toughest problems. 20,000+ nonprofit organizations in 32 states and the District of Columbia rely on us for insurance and risk management. NIA is comprised of four 501(c)(3) organizations:

• Nonprofits Insurance Alliance of California (NIAC) was founded in 1988 to provide liability and property insurance to 501(c)(3) nonprofits in California.
• Alliance of Nonprofits for Insurance, Risk Retention Group (ANI) was founded in 2000 to provide liability insurance to 501(c)(3) nonprofits with locations outside California.
• National Alliance of Nonprofits for Insurance (NANI) was founded in 2000 to provide property reinsurance.
• Alliance Member Services (AMS) was founded in 2000 to provide staff, services and support to the other three cooperatives.

Responsibilities

• Manage broker appointment and ongoing maintenance including monitoring licensure and insurance requirements
• Manage, approve and track BORs
• Develop and deliver broker training and tools working with Marketing Communications team
• Manage broker complaint handling and routing
• Build relationships with new and existing brokers
• In collaboration with Senior Director of Broker Relations, CMO and CUO, establish broker benchmarks and develop regular relevant broker reports and statistics to monitor key production indicators and provide real time feedback on reports as needed to Brokers
• Maintain regular contact with brokers through scheduled phone calls as needed
• Serve as primary liaison with Senior Director of Broker Relations to the Underwriting department as needed.
• Point of contact for marketing communications to brokers
• Contribute to and participate in broker account reviews 
• Review commission inquires and make recommendations
• Support brokers in effectively using NIA apps and digital processes  
• A personal commitment to NIA’s philosophy of Inspired Service in every internal and external client engagement
• Other duties as assigned by Senior Director of Broker Services

Required Skills

• Ability to manage complex relationships
• Must possess a basic understanding of property and casualty insurance coverages
• Results-driven mentality
• Demonstrated ability to manage operations for a territory
• Strong communication and interpersonal skills
• Internal and external customer service focus
• Collaboration
• Critical analysis
• Fluency with data analysis including working in Excel
• Ability to adapt to changing priorities
• While performing the duties of this job, the employee is regularly required to bend, reach or sit for up to 3 hours at a time
• Must have adequate vision (with corrective lenses if needed) to clearly view computer screen
• Must have adequate hearing to perform job tasks
• Attention to detail

Location

• Preferable East Coast or other location in Eastern U.S.
• Open to remote, work from home, location

Education & Experience

• At least 5 years of experience in commercial P&C insurance
• Experience in operations or account service role
• B.A. or B.S. degree preferred (or directly-related equivalent experience required).

If you are interested in applying for a position, please submit your resume and a cover letter that tells us why you want to work for AMS, a member of the Nonprofits Insurance Alliance via our career portal: https://insurancefornonprofits.org/contact/employment/employment-opportunities/