GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Alabama, Tennessee, Utah, Georgia, South Carolina, Ohio, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish).
Job Purpose: Provide IT support to internal and external customers (agents) so that end users may complete business tasks.
Essential Job Results:
- Facilitate effective computer usage by agents by responding to incoming calls and emails in a courteous, professional manner; requires incumbent to build rapport and seek problem details from users; record and track pertinent end user identification information, and steps taken to resolve issues.
- Maintain internal user productivity by performing the duties listed above; Perform hands-on support at the desktop level which includes installing software, drivers, upgrades, system configuration and backups.
- Contribute to IT process improvement initiatives by participating in IT projects as requested.
- Ensure data security by performing backups and safeguarding data.
Required behaviors for all positions:
- Communicate with co-workers, management customers, vendors, and others in a courteous and professional manner
- Conform with and abide by all Company codes, regulations, policies, values, work procedures and instructions
- Regular attendance
Education: High School Diploma or Equivalent; College degree in Computer Science preferred
Experience: 2-4 years prior experience in related position; prior auto insurance industry experience preferred
Skills and Abilities: Exceptional written and oral communication skills; exceptional interpersonal skills, with a focus on rapport building, listening and questioning skills; strong documentation skills; ability to conduct research into a wide range of computing issues; ability to absorb and retain information; ability to present ideas in a user-friendly manner; highly self-motivated; keen attention to detail; exceptional troubleshooting skills, proven analytical and problem solving abilities; ability to effectively prioritize and execute tasks in a high pressure environment; exceptional customer service orientation; experience working in a team-oriented, collaborative environment.
Other: Knowledge of computer hardware including setting up laptops and desktops, installing and configuring peripherals; experience with VoIP phone systems; installing and configuring local and network printers; experience with mobile devices and hotspots.
Office Equipment and Software: Experience with Microsoft Office including O365 and Exchange 2010; Strong knowledge and experience with Windows 7/10 Operating Systems; Knowledge of Helpdesk software including Zendesk; Extensive application support with VPN, Remote Desktop support and AS400 preferred; Knowledge and experience with Active Directory
Decision Making: Identifies, evaluates and prioritizes information and customer issues to ensure that all inquiries are resolved appropriately and in a timely manner.
Interpersonal Communication: Interacts with all levels of the organization, general public, agents
Compensation: Competitive salary commensurate with experience. Excellent benefits package: medical, dental, vision insurance, life insurance, short term and long term disability insurance, 401K, Paid Vacation and Holidays.
GAINSCO is an Equal Employment Opportunity Employer
About Gainsco Auto Insurance
GAINSCO Auto Insurance markets non-standard private passenger automobile products through retail agencies, in Texas, New Mexico, Arizona, Oklahoma, Florida, Georgia, South Carolina, and Virginia. GAINSCO Auto Insurance has fully integrated insurance capabilities, including marketing, underwriting, customer service and claims handling. Our operations are bilingual (English/Spanish). If you are looking for a strong stable company with a fast paced environment this is the place for you. At GAINSCO Auto Insurance we take pride in our employees and recognize the importance of strengthening and expanding their skills so they can grow as we grow. We offer an excellent benefits package to our full time employees, which include: Paid Vacation and Holidays; Medical, Dental and Vision Insurance; Short Term Disability and Long Term Disability; Life and AD&D Insurance; 401k Retirement Savings Plan.