Bilingual Inside Sales Representative

Plano, Texas
Not Specified
Nov 17, 2020
Jan 16, 2021
Job Type
Not Specified
Career Level
Not Specified

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. Thats why we provide an environment focused on openness, inclusion, trust and respect. Here, youll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession. We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more, please visit

Liberty Mutual has proudly been recognized as a Great Place to Work by Great Place to Work US for the past several years. We were also selected as one of the 100 Best Places to Work in IT on IDGs Insider Pro and Computerworlds 2020 list.

We have been named by Forbes as one of Americas Best Employers for Women and one of Americas Best Employers for New Graduatesas well as one of Americas Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veterans status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Advance your career at Liberty Mutual - A Fortune 100 Company!

In this role, you will engage with customers to quote auto, home, and specialty products online with the goal to convert online quotes to sales. You will need to identify optimum opportunities to engage online customers and utilize progressive communication channels to exceed the customer`s expectations.


  • Provides sales support to the internet channel (eSales) to increase online sales by focusing on the customer`s needs
  • Uses knowledge and selling techniques to build value in the product tailored to the customer, overcome objections & solve prospect or policyholder problems to convert leads into sales.
  • Seeks to understand the customer`s needs to enable effective insurance consultation. Advises prospects and policyholders on coverage, coverage limits and regulations.
  • Cross sells for additional lines of insurance.
  • Builds strong partnerships across supporting departments and operations.
  • Responsible for satisfying ongoing continuing education (C.E.) requirements in order to maintain necessary P&C license.

Ideally, your qualifications should include:

  • At least 1 year of experience in sales and customer service

  • Requires strong interpersonal and persuasive skills in order to communicate effectively with customers & prospects, as well as overcome objections to close sales.

  • An engaging, outgoing personality and passion for helping customers

  • Ability to communicate well to both prospects and customers

  • Excellent analytical, decision-making and organizational skills

  • Strong typing capabilities and PC proficiency essential for chat

  • Displays strong multitasking capability to support engaging chat dialogs with concurrent online customers.

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