Field Property Large Loss Structure Adjuster

Location
97086, Clackamas
Salary
Not Specified
Posted
Nov 13, 2020
Closes
Jan 12, 2021
Ref
78159753#GIJ--Allstate.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you’ll have a hand in transforming not only Allstate but a dynamic industry. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection. We are the Good Hands. We don’t follow the trends. We set them.

Job Description

 

Allstate Insurance Company has an exceptional career opportunity for a Field Property Large Loss Structure Adjuster in the Portland, OR. Metro Area!

 

Think that working in the insurance field can’t be exciting, rewarding or challenging?  Allstate Insurance has an exciting career opportunity that will utilize your customer service and property technical skills to deliver on our promise to provide fast, fair, and efficient claim service.  If you have the passion to help others and build the success of a great company, join the Allstate team. 

 

What you will do:

  • Researches and responds to complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
  • Use of Xactimate in conjunction with a Bluetooth Disto Laser measuring tool
  • Notifies insured of exposure over the policy limit
  • Prepares damage estimate for complex claims
  • Inspects and estimates damages from all perils including water damage, fire damage and smoke damage in a residential dwelling
  • Investigates, reviews, determines and verifies complex coverage/policy information
  • Provides coverage explanation to customer
  • May assist in reviewing files and making recommendations to refer files to Home Office for escalation
  • Negotiate repair scope and cost with vendors to ensure proper for damages claimed and costs necessary.
  • Oversee repair process and follow up to ensure satisfactory customer experience.

 

 What we offer:

  • Competitive Salary
  • Company car
  • IPad, Laptop, Cellphone & Laser Measuring Tape
  • Generous Paid Time Off, 401(k) and pension
  • Medical, dental, and vision coverage
  • Tuition Reimbursement
  • The freedom to work from hom
  • Monday – Friday work schedule

 

Allstate Adjusters are required to maintain a valid state specific license to perform work duties. You may review state licensure requirements at www.NIPR.com.

Key Responsibilities

 

Customer Service

  • Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
  • Researches and responds to complex customer communications, concerns, conflicts or issues
  • Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans


File Documentation and Reporting

  • Summarizes documents and enters into claim system notes
  • Documents a claim file with notes, evaluations and decision making process
  • May handle first notice of loss of water damage claims


Coverage, Liability and Evaluation

  • Investigates, reviews, determines and verifies coverage/policy information
  • Provides coverage explanation to customer
  • May assist in reviewing files and making recommendations to refer files to Home Office for escalation


Damage Estimating

  • Prepares/reviews/approves complex damage estimate
  • Reinspects loss with repair contractor
  • Prepares, reviews, reconciles, triages, and/or approves supplements
  • Handles ALE (additional living expense) claims 
  • Inspects and estimates damage in a dwelling
  • Handles and negotiates complex claims that include Public Adjuster involvement
  • May handle claims involved in litigation
  • Reviews mitigation bills 
  • Adheres to applicable compliance standards


File Documentation and Reporting

  • Sets up action and disposition plan for claim 
  • Updates files to request additional authority 
  • Summarizes documents and types into claim system notes 
  • Documents a claim file with notes, evaluations and decision making process


Negotiation and Settlement Guidance

  • Negotiates and settles claims in accordance with business unit best practices


Other Projects and Responsibilities

  • May participate in one or more complex special assignments
  • May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
  • Conducts subrogation investigations
  • May assist in researching or responding to or resolving complex compliance issues
  • May serve as a team lead

 

Job Qualifications

 

Working environment
Please note that, since this is a field service position, you will need to have a valid driver’s license and a reliable vehicle.  This is a demanding field position that will require you to travel within the territory as much as 75% of your working time.  As a result, you must be willing to work some weekend and extended hours if necessary.
 

Ideal Qualifications

  • Bachelors degree in related field preferred or equivalent experience
  • 5+ years of prior property claims handling experience strongly preferred
  • Knowledge of Xactimate strongly preferred
  • Excellent written and verbal communication skills with a passion for helping others.
  • Strong organizational and computer skills.
  • Persistence and the ability to work through and solve problems.
  • Bilingual candidates are strongly encouraged to apply
  • Has and maintains all appropriate licenses and registrations for the role per state requirements

 

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.

 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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