Agency Management Specialist- Raleigh, NC

Raleigh, North Carolina
Not Specified
Nov 11, 2020
Jan 10, 2021
Job Type
Not Specified
Career Level
Not Specified



  • Develop an agency force that pre-qualifies accounts, in-house rates using CLAS, processing small business using One & Done and/or the Service Center, and recognizes the value of the AMS position to help them write new profitable business and achieve agency goals.
  • Makes consistent underwriting decisions, adheres to company pricing philosophies and promotes ease of doing business with Selective.
  • Monitors agency results and follows up with agent both as to growth/profitability/share of wallet and compliance with companys initiatives, procedures and policies.
  • Develop professional working relationship with agent, regional underwriting and claim teams and corporate departments. Assists in directing BSU technical specialists for regional ITS training of agency personnel.
  • Keeps two-way communication between agent and company continuously open and viable and encourages agent usage of all Selective systems, including CLAS, PLUS and e-Select.
  • Performs inspections as determined by Loss Control Guide. Makes risk improvement or correction of deficiency recommendations and promptly follows up on same, documenting the file accordingly.
  • Stays alert for and advise company of any industry information, new ideas, products, or changes in other carrier philosophies that could positively or adversely affect Selective.
  • Audit agents One & Done book of business and provide quality assurance feedback to agent and underwriting team.
  • Meet regularly and frequently with CMS, Loss Control Rep, Bond Rep, Personal Lines Rep (if applicable) to discuss agency opportunities for greater growth and profit.
  • Must be able to drive an automobile to travel within territory. Car travel represents approximately 40-50% of employees time.


  • Must be results oriented with a proven track record in establishing, prioritizing and achieving business goals.
  • Demonstrated superior communication, negotiation & presentation skills
  • Must be a high achiever with superior organizational skills who is self-motivated, pro-active, flexible, and able to work independently, from a remote location.
  • Must be able to maximize technology to ensure high productivity (Must be proficient with Microsoft Word, Excel, PowerPoint and all internal business related software).
  • Must have valid state-issued drivers license in good standing and be able to drive an automobile.


  • College degree preferred with 5+ years underwriting, marketing or field underwriting experience.
  • The following experience is preferred:
    3 years Agency Management, rating
    2 year Claims, Loss Control Inspection

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace









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