Oracle Unified Directory Operations Engineer

28201, Charlotte
Not Specified
Nov 10, 2020
Jan 09, 2021
Job Type
Not Specified
Career Level
Not Specified

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging?  Think again.  You’ll help us reinvent protection and retirement to improve customers’ lives.  We’ll help you make an impact with our training and mentoring offerings.  Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible.  And you’ll have fun doing it.  Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

**We are open to applicants in the following markets to work from our local Allstate offices: Charlotte, NC; Dallas/Fort Worth, TX; Phoenix, AZ.  Also, we can potentially offer relocation assistance or a sign-on bonus to individuals who are willing to relocate to one of these markets.  Qualified candidates in other US geographic markets may be given consideration as potential home-based / remote professionals.**

Cybersecurity is a highly dynamic field, requiring ongoing education and exploration.  We develop each other by keeping employees current on the latest skill sets through classes, certifications, and conferences.  If you are a SailPoint or Oracle Unified Directory professional seeking to make an impact in a dynamic field, you will find our Allstate environment to be collaborative, inclusive, and full of growth opportunities.  Stepping into this opportunity, you will join the Oracle Directory Services and Identity Management Operations team within Compute Services and Technology Solutions.  Join our team, and you'll find challenge and reward in a culture of innovation, support, and balance.

Key Responsibilities

  • Provide first line of support for Oracle Unified Directory (OUD) LDAP Directory Infrastructure
  • Provide proactive Monitoring of all OUD environments
  • Participate in SWAT and Incident related calls with application areas
  • Assist in troubleshooting issues within defined SLAs for the OUD LDAP Directory Infrastructure
  • Change and Release Management Responsibilities:  creation and scheduling of Changes required for the execution of Infrastructure Tasks
  • Assist in preparation of Consumption and Capacity reports  (CPU, memory, availability, etc.)
  • Assist with creation, maintenance and updates of documentation related to Infrastructure processes and procedures
  • Assist with Performance testing and documentation of test results
  • Execute basic Operational tasks via scripts and documented procedures for the Oracle Unified Directory Infrastructure
  • Provide administration and support of SailPoint IIQ products as needed for business requirements
  • Manage a fully integrated, highly available application environment
  • Utilize knowledge of Oracle databases and their interaction with the Solaris/Linux Operating System to support our IDM platform
  • Review and support technical components for complex applications, monitoring of infrastructure components
  • Plan and execute ITIL activities for incidents, problems, changes and enhancements
  • Incident investigation, diagnosis and incident resolution
  • Effectively communicate with peers, quality control, testing and other technology teams
  • Provide administration and support of Identity Manager products and Java language
  • Utilize knowledge of Solaris/Linux with basic scripting skills for platform support

Job Qualifications

  • Working knowledge of LDAP protocol, LDAP queries (creating search queries, query content, filtering, etc.)
  • Working knowledge of an LDAP browser (setup, functionality, query results, etc.)
  • Experience with scripting (Javascript, VBScript, Powershell) and SQL queries
  • Working knowledge of Networking (DNS, Load Balancers, OSI model, Firewalls)
  • Working knowledge of Unix and RHEL 6/7 LINUX platforms including: 
  • Hardware performance and capacity commands
  • Text editors (commands, etc.)
  • Log Reviews - ability to identify errors/issues and troubleshoot
  • 4+ years of relevant ODS / OUD (or relevant IAM) experience working with IIQ 7.x , Identity integrations, including one or more of Active Directory, LDAP, ISAM and other cloud/federated Identity Management systems
  • 3+ years of Java web application development and supporting various authentication protocols (Kerberos, LDAP, OAuth, SAML, etc.) 


Soft Skills

  • Excellent written and verbal communication
  • Ability to work with clients and  technical staff to assist in root cause analysis
  • Work well under pressure and timelines to produce results
  • Analytical skill set and insight for "connecting the dots” when troubleshooting application issues  via error messages, log reviews and anecdotal details provided 

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Good Work. Good Life. Good Hands®.


As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning.  Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k).  Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.


Learn more about life at Allstate.  Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.


Allstate generally does not sponsor individuals for employment-based visas for this position.


Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.


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