Sr Service Center Auto Claim Rep: Subrogation

Location
Richmond, Virginia
Salary
Not Specified
Posted
Nov 05, 2020
Closes
Jan 04, 2021
Ref
SRSER03024#GIJ--Selective.1
Category
Claims
Job Type
Not Specified
Career Level
Not Specified

Description

GENERAL SUMMARY:

Evaluation of subrogation potential and negotiation on Auto Claims. This individual reviews, negotiates and concludes by settlement or denial assigned claims through telephone, personal contact, and/or electronic or written correspondence. They are skilled to analyze investigative data and make prompt and sound decisions. They possess strong negotiation skills to obtain the highest settlements possible to impact the Companys bottom line. The individual in this position will also ensure claims are processed within company policies, procedures, and individual's prescribed authority with exceptional standards of performance.

ESSENTIAL FUNCTIONS:

  • Receives assigned auto claims and independently reviews/analyzes the policy forms and endorsements to determine applicable coverages, limits, deductibles and settlement calculations, as well subrogation recovery opportunity
  • Gathers appropriate documentation to support the claimed damages through phone/email contact with customers, vendors, and police departments (includes estimates, proof of ownership/value, required company forms, reports, invoices, etc).
  • Reviews damage documentation to determine loss amount. Negotiates settlements based on documentation presented, vendor contact/discussions, personal knowledge and experience, customer discussions and policy language.
  • Documents claim files, establishes and updates reserves throughout the life of the claim, maintains suspense system, processes expenses, prepares checks, updates MCS, and sends appropriate letters based on state regulations and company directives.
  • Explores salvage and subrogation potential, as well as arbitration opportunity.
  • Continuously reviews and analyzes investigative information to determine if file is eligible for fraud/SIU handling.
  • Enlists the assistance of vendors and/or other resources to help with remediation services or future analysis of auto damage or settlement values.
  • Reviews all claims continuously to determine whether loss/claim is best served in the Service Center or eligible for transfer to the field for further handling.
  • Ensures compliance with company, state and federal regulations.
  • Must be able to drive an automobile to travel within territory. Car travel represents approximately 0-10% of employees time and a valid drivers license.

KNOWLEDGE & REQUIREMENTS:

  • Understanding of Commercial and Personal Auto policy language and endorsements.
  • Adjuster licenses in states requiring same (obtain within 3 months of hire).
  • Exceptional customer service skills
  • Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc)

EDUCATION & EXPERIENCE:

  • College degree preferred
  • 1-5 years of Commercial and or Personal Lines Auto experience preferred
  • Understanding of Commercial and Personal Auto policy language and endorsements
  • Adjuster licenses in states requiring same (obtain within 3 months of hire).
  • Exceptional customer service skills
  • Damage evaluation and negotiation skills (review and writing of estimates, contents replacement, etc)

EDUCATION & EXPERIENCE

  • College degree preferred
  • 1-5 years of Commercial and or Personal Lines Auto experience preferred

Selective is an Equal Employment Opportunity employer. Selective maintains a drug-free workplace.

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