Customer Service Representative Trainee

Wilkes Barre, Pennsylvania
Not Specified
Oct 29, 2020
Dec 28, 2020
Customer Service
Job Type
Not Specified
Career Level
Not Specified

Berkshire Hathaway GUARD offers a collaborative company culture with outstanding benefits and competitive compensation. Our organization is expanding throughout the United States, and were looking for talented individuals to join our team and establish a rewarding career with us.

Our success is founded on our strong reputation, and we have received an A+ Superior grade by the leading independent insurance rating organization. Backed by our ultimate parent company, Berkshire Hathaway Inc., our brand is founded upon trust, service, and innovation. If youre looking for an employer with integrity and flexibility, keep reading to learn about our benefits and job openings.


  • Excellent working hours. (Our call center operates between the hours of 8am and 8:30pm M-F)
  • Generous vacation and sick time
  • Closed on all major holidays
  • Healthcare benefits begin on your first day of employment
  • 401K with company match and profit sharing
  • Tuition reimbursement after six months of employment
  • Discover opportunities to advance your career
  • Be part of Berkshire Hathaway Inc., one of the worlds most admired companies

The Customer Service Representative is responsible for communicating over the phone with insureds, agency personnel, claimants, providers, vendors, and any other callers with questions related to Berkshire Hathaway GUARD Insurance Companies' products and services.

The Customer Service Representative:

  • Answers customers questions and if unable to answer their questions, direct them to the appropriate person
  • Intakes new claims calls and enters the information using proper spelling, grammar, and punctuation
  • Checks voice mails, Customer Service Requests, and Policy Service Center Requests at scheduled times
  • Utilizes the Department Procedure Manual as appropriate
  • Utilizes GUARD Insurance Group System Software, Internet, and Agency Service Center to answer caller requests by accessing the appropriate information from the system

Some of the highlights of working in our call center are:

  • No Sales!! All calls are service based
  • No weekends
  • Were closed all major holidays

  • Excellent oral and written communication skills
  • Attention to detail and accuracy are essential for this role
  • Proficient use of a computer
  • Ability to multitask
  • Minimum of a high school diploma or the equivalent and previous customer service, telephone, or related experience is required