Director of Technology - Executive Support

Hartford, Connecticut

Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Target Openings

1

Job Description Summary

As the head of Executive Support Services, you will be responsible for engineering, deploying, and maintaining critical end user, collaboration, conferencing, and communications technology and platforms in support of the Travelers Senior Leadership Team. This hands-on leader will lead a team required to support multiple technologies, provide timely and data driven analysis and response to problems and issues and effectively communicate and collaborate across Infrastructure & Cloud Services and Technology & Operations.

The ideal candidate will bring to bear the following attributes:
- The highest sense of urgency, focus, and flexibility
- Willingness to travel and work flexible hours.
- Strong verbal and written communication skills
- Ability to convey ideas, problems and resolution options to diverse audiences
- Ability to partner and work effectively with audiences across all levels of the organization
- Capacity to maintain confidentiality without exception, demonstrating outstanding discretion and judgment

Primary Job Duties & Responsibilities

  • Provides engineering and support for multiple productivity and communication technologies to the senior leadership team with speed and world class customer service
  • Ensure communication and collaboration platform reliability and performance during board meetings and executive events 
  • Create service offerings that deliver reliable and high performing device/laptop/tablet/mobile experience with minimal disruption to the user
  • In alignment with the broader Infrastructure & Cloud Services strategy, research and evaluate new technologies and service delivery models that continue to improve the customer experience
  • Plans and manages Executive Support Services financial/budgetary goals and personnel roles/responsibilities along with individual and team performance
  • Ensures team compliance with technology standards, policies, and governance
  • Facilitates the coordination of resolution of complex topics. May interact with vendors and handle escalations
  • Responsible for communicating status, strategic direction, and results of assigned work.
  • Provides human resources management, including coaching, performance management, team development and growth, and workforce planning
  • Other duties as assigned

Minimum Qualifications

  • Minimum of 5 years of progressive work experience in the technology space and 4 years people management experience required.

Education, Work Experience, & Knowledge

  • Bachelor's degree in Computer Science and/or 7 years of infrastructure related technical support required
  • Ability to maintain the confidentiality of sensitive/proprietary information and documentation, demonstrating outstanding discretion and judgment.
  • Outstanding decision-making, problem-solving, organization, prioritization, teambuilding, conflict management and time management skills 

Job Specific Technical Skills & Competencies

Technical knowledge:

  • Subject matter expert with strong working knowledge of: Windows operating systems, Microsoft 365, Skype for Business, Teams, Cisco VPN, Citrix, Workspace One AirWatch, Nexthink, iOS, Mac, Android, Polycom, Zoom, and audio/visual broadcasting

  • Demonstrates a thorough understanding of cyber security and networking best practices and protocols
  • Possesses strong analytical skills in order to effectively influence recommendations and decision-making, assess impacts, compare solutions, problem solve, and achieve business and/or technical objectives
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Strong presentation skills used to influence decision-making
  • Able to actively engage with customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently
  • Flexible and adaptable to rapidly changing priorities.
  • Acts as a change agent by building and welcoming innovative ideas and driving continuous improvement, process improvement, and service optimization.
  • Able to build effective partnerships across the organization and can influence senior management, peers and subordinates through an inclusive style and recognition of their perspective and experience
  • 5+ years managing technology and organizational financials and budget

Communication skills:

  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
  • Strong presentation skills used to influence decision-making.

Business knowledge and partnership:

  • Able to demonstrate solid understanding of business and financial acumen.
  • Able to actively engage with customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently.

Team orientation:

  • As a change agent, builds and welcomes innovative ideas and drives continual improvement, process improvement, and service optimization.
  • Able to build effective partnerships across the organization and is able to influence Senior Management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge.
  • Able to balance team and individual responsibilities.
  • Able to exhibit objectivity and openness to other views.
  • Gives and welcomes feedback.
  • Able to put success of organization and team above own interest.

Leadership:

  • Outstanding decision-making, problem-solving, organization, prioritization, team-building and conflict and time management skills
  • Must be trustworthy of handling confidential and sensitive information with integrity.
  • Accountable to drive technical goals through leading initiatives, setting clear objectives and navigating team to resolve issues.
  • Able to exhibit team leadership, provides guidance, feedback and coaching
  • Able to demonstrate initiative in working with suppliers and customers as well as with other organizational units.
  • Strong ability to influence upward as well as inspire and motivate team.
  • Responsible for building and inspiring a fully functioning team.
  • Able to provide leadership for functional objectives and priorities across multiple technologies or platforms.
  • Supports management decisions and acts as a change champion.

Financial awareness:

  • Should be well-versed in how budgets and chargebacks operate as related to designated technical responsibilities.
  • Works with Sr. Director and Dedicated Financial Resource (DFR) to develop a portion of an overall budget subject to review and is responsible for expense control for the units assigned.
  • Able to identify cost-reduction measures through innovation and creative solutions.
  • Able to understand financial impacts of decisions across the enterprise.

Planning and project management:

  • Demonstrates ability to identify critical project tasks, find points of integration with peer organizations, and establishes clear priorities while keeping the overall organization strategy in mind.
  • Proposes action plans that are timely, realistic and positive.

Environmental / Work Schedules / Other

  • Must be able to travel as needed in support of Executive teams including all meetings
  • Operates standard office equipment (continuously)
  • Sitting (can stand at will) (continuously)
  • Standing (occasionally)
  • Use of keyboards, sporadic 10-key (continuously)

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. 


If you have questions regarding the physical requirements of this role, please send us an email so we may assist you.


Travelers reserves the right to fill this position at a level above or below the level included in this posting.


About Travelers

The Travelers Companies, Inc. (NYSE: TRV) is a leading property casualty insurer selling primarily through independent agents and brokers. The company's diverse business lines offer its global customers a wide range of coverage in the auto, home and business settings. A component of the Dow Jones Industrial Average, Travelers has more than 30,000 employees and generated revenues of approximately $25 billion in 2010.