Customer Service Representative

Location
85224, Chandler
Salary
Not Specified
Posted
Oct 16, 2020
Closes
Dec 15, 2020
Ref
77300137#GIJ--Allstate.2
Category
Customer Service
Job Type
Not Specified
Career Level
Not Specified

 

 

Where good people build rewarding careers.

Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

 

The Allstate Customer Contact Center our team and we are looking for customer-centric, charismatic, talented individuals who thrive in a collaborative and challenging environment. We are committed to delivering an effortless, efficient and personalized customer experience. Don’t take our word for it – hear real Allstaters describe who they are and why they love working at Allstate: Click Here  

 

It is Allstate's goal to support our customers how, when and where they want to be served.  The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year.  As a result, it is critical that all our team members have the flexibility to work a multitude of varying schedules including nights, weekends, and holidays.

 

The Customer Service Representative will create an exceptional customer experience handling inbound customer service calls and internal call transfers for cross sale opportunities. Ability to handle calls efficiently while empathizing with customers and naviating multiple programs an systems in a fast-paced environment is required.

 

It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center provides service 24 hours a day, 7 days a week, 365 days a year. It is critical that all our team members have the flexibility to work varying schedules including nights, weekends, and holidays.

Schedule, Compensation, Benefits

 

Schedule:

 

Please note that all schedules are listed in Mountain Standard Time (AZ Time).

This position starts on Thursday, December 3rd.

 

    Training: First Phase of Education:
      10 AM to 6:30 PM MST, Monday through Friday Saturday and Sunday off
 

    Transition and Production: Second Phase of Education and go forward
      12:30 PM to 9:00 PM MST, Monday, Tuesday, Thursday, Friday 10:00 AM to 6:30 PM MST, Saturday Sunday and Wednesday off
Depending on your work schedule, shift differential may apply.

Base Salary:

$34,840 annual / $16.75 per hour 

Spanish Bilingual: Includes an additional 10% pay differential once the candidate begins taking bilingual calls

 

Work Environment

 

This position is based out of Chandler, Arizona office at 350 N. McClintock Dr. Due to COVID, hiring and training will be done virtually. A date to return to the physical office has not been defined.  Acceptance of this position assumes agreement to work remotely until further notice.

 

We are committed to leveraging technology to enable home-based work in combination with our traditional contact centers. Qualified candidates will need a dedicated workspace and must meet internet access standards for consideration. As a commitment to our customer and employee experience hardware is provided (computer and peripherals)

 

  • Standard Technical Requirements
    • Home Internet service must be stable.
    • 50 Mbps Download and 5 Mbps upload internet service packages
    • Access to hardwire (plug-in) ethernet/network cable to your modem/router during your shift.
    • Wifi connection is not allowed
    • Cannot use satellite, hotspots, MIFI devices, wireless AC wall plug-in extenders, repeaters, boosters and/or pods
    • Space for Desktop equipment and 2 monitors – Allstate will provide all equipment
  • Information Security requirements - Minimum Requirements – (summary, not all inclusive)
    • Established or Dedicated Work area at home, ensuring:
    • No one can see your screens, keyboards or Allstate documents
    • Area is located where no one can overhear your conversations
    • Free from potential hazards affecting equipment (e.g. pets, plants, water, etc.)
    • Workspace is not vulnerable to theft
    • Free from distractions

 

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Job Qualifications

 

 

  • Established experience in work from home environment experience a plus
  • Minimum of 1-2 years of customer service experience, call center experience a plus
  • Flexibility with changes to business requirements (i.e.: shift and weekend work schedules)
  • High School diploma or equivalent
  • Excellent listening /communication skills (both oral and written)
  • Intermediate to Advanced computer skills including keyboard proficiency
  • Strong ability to troubleshoot at home technical issues
  • Motivated individual with a passion for results
  • Self-starter with the ability and tenacity to learn independently (self-paced learning) and learning efficiently and effectively
  • Ability to work independently as well as contribute to a team meeting group pbjective

 

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

 

Good Work. Good Life. Good Hands®.

 

As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

 

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

 

Allstate generally does not sponsor individuals for employment-based visas for this position.

 

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

 

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

 

To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs

 

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

 

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

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