Quality Control Assistant

Bothell, Washington State
Not Specified
Oct 07, 2020
Dec 06, 2020
Job Type
Not Specified
Career Level
Not Specified

Job Purpose:

IQ Data International, DBA Assurant Recovery Solutions is a wholly owned subsidiary of Assurant, a Fortune 500 company and a member of the S&P 500. We are an established leader in the Asset Recovery Industry where we service property managers across the U.S. exclusively.

Primary Responsibilities:

  • The Quality Control Assistant position is responsible to assist in maintaining company compliance with applicable laws, regulations and policies
  • Work requests for credit deletion\release of liability\and bankruptcy dispositions
  • Review, research, and respond to consumer disputes and complaints in an accurate and timely manner
  • Communicate with clients regarding dispute resolution or documentation requests via email and telephone
  • Batch additional documents and disputes to appropriate files
  • Administer basic skills test to prospective employees as necessary
  • Process and review address change reports
  • Retrieve credit reports
  • Process all written disputes including but not limited to identity theft claims received from the consumer or their representative via electronic, EOSCAR, FAX, mail and email
  • Cover reception office as needed
  • Perform other incidental and related duties as required or assigned
  • Attire: Business Casual and Casual days typically on Fridays

Preferred Experience:

  • Previous collection experience
  • Rental Housing contract review a plus
  • One year office experience
  • Professional communication with clients, via e-mail and phone
  • Skilled typing, 35wpm, minimum
  • Familiar with Microsoft programs including but not limited to Word, Outlook and Excel
  • Coordinating requests, internal updates/data entry updates, efficiently and accurately
  • Ability to multi-task within several programs and during phone conversations
  • Strong Organizational Skills
  • Works well as member of the team and independently
  • Attention to Detail
  • Ability to identify and bring forth issues and concerns
  • Must be able to perform in a high energy environment
  • Understanding Fair Debt Collections Practices Act (FDCPA) and Fair Credit Reporting Act (FCRA)