IT Support Specialist

South & Western General Agency, Inc. has been in business since 1974 and is one of the Premier Managing General Agency in the mid-south and southwest. We offer employees a pleasant work environment that challenges those who are seeking further career advancement. Our business segments consist of Specialty Personal Lines, Farm & Ranch, Commercial Transportation and Commercial P&C and are distributed through retail independent agents.

We are seeking an individual that has both Information Technology (IT) support and programming experience to support 60 local and remote users in a Microsoft Windows and Server environment and assist in programming.

KEY RESPONSIBILITIES:

• Configure, install, deploy, and or repair PC’s.
• Support Android and iPhones for remote support staff.
• Resolve user connectivity and printing issues.
• Provide support on various shrink-wrap and proprietary applications.
• Maintain the IT inventory and trouble ticket systems.
• Update and maintain our electronic forms libraries and customer data. 
• Coordinate and track outstanding issues with 3rd party software developers.
• Provide backup as needed to the Network Administrator.
• Provide technical support to both internal users and customer base, via phone.
• Perform development tasks including but not limited to designing, coding, testing, and documentation.

PREFERRED SKILLS:

• At least 2 years experience in PC support and repair.
• At least 2 years of programming experience with C#, HTML, and T-SQL.
• Demonstrate strong interpersonal, planning, organizational, and time management skills.
• A high level of computer proficiency including knowledge of Windows Operating Systems and peripheral hardware is a must.
• Excellent verbal and written communication skills. 
• Must have great attention to detail.
• Analytical and problem solving skills.
• Able to work independently with little or no supervision.
• Strong work ethic and ability to multi-task; must be a self-starter.

South & Western is an equal opportunity employer. We offer a competitive base salary in addition to a profit sharing bonus program. Our benefits package is outstanding and includes healthcare, dental, vision, LTD, 401k with match, and PTO.